We are so sorry your bands arrived like this + are more than happy to help get you taken care of! Here is a link to our return/exchanges portal: https://www.gigipip.com/apps/redo/returns-portal! For any eligible return, enter in your order number + zip code to start. Complete the return/exchange process as desired. Then we will provide a return shipping label via email + you’ll use that to ship back your items. Let me know if questions come up as you initiate your return! We are happy to help! xx
“After two weeks, I never received the two hats that I ordered from GiGi ♀️ Between purchasing and shipping my packages were lost plus no one has bothered to return my emails about a replacement order or being reimbursed. Now I have to deal with explaining this mix up to the shipping company or lose over $200! Needless to say, I will not purchase another item from this company again.”
Hey Diana! I just confirmed we responded to your email within a few hours letting you know we’ve been seeing USPS experience significant delays + apologizing for the frustration this has caused. We also let you know we reshipped your order this morning! We will always take care of our customers! xx
“I wouldn’t have purchased this if it wasn’t required, but I did end up returning a hat, chose to exchange it and the process was easy. It’s just unusual that we pay to return/exchange something.”
Hey Leigh! Thanks so much for your feedback! I would love to provide some more insight on this, you actually aren't required to purchase it - you can toggle it on/off in your cart or at checkout! It does provide package protection if anything happens to your hat while it's in transit + if you decide to return we provide a free return label! Otherwise you pay $8 for the return shipping. Let us know if you have any other questions! xx
