We are so sorry your bands arrived like this + are more than happy to help get you taken care of! Here is a link to our return/exchanges portal: https://www.gigipip.com/apps/redo/returns-portal! For any eligible return, enter in your order number + zip code to start. Complete the return/exchange process as desired. Then we will provide a return shipping label via email + you’ll use that to ship back your items. Let me know if questions come up as you initiate your return! We are happy to help! xx
“After two weeks, I never received the two hats that I ordered from GiGi ♀️ Between purchasing and shipping my packages were lost plus no one has bothered to return my emails about a replacement order or being reimbursed. Now I have to deal with explaining this mix up to the shipping company or lose over $200! Needless to say, I will not purchase another item from this company again.”
Hey Diana! I just confirmed we responded to your email within a few hours letting you know we’ve been seeing USPS experience significant delays + apologizing for the frustration this has caused. We also let you know we reshipped your order this morning! We will always take care of our customers! xx
