“Thank you for my beautiful necklace , containing my mum and dads ashes . I love it . I had a great experience with this company and they were professional and kept me up to date with the whole process . I can have my mum and dad with me always . Im going to get a ring next . Great company great service . Well done to all .”
What wonderful feedback! We're so pleased to have been able to create your special keepsake! It's great to hear that you love it and are thinking of reordering. We aim to give the best experience to our customers so it's lovely to hear your comments. - Team HoH x
“The customer service was exceptional and dealt with sensitively and heartfelt at a very sad time. My beautiful pendant has brought a lot of comfort at what is a really hard time. I would highly recommend.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. It's an absolute pleasure to have been able to create you a piece which we hope will bring some comfort
“At a time of great sadness this gift brought immense comfort to my partner. She will treasure this forever. I cant fault the quality and the communication between myself and customer services was absolutely spot on. I would definitely recommend hand on heart to anyone”
Thank you so much for your generous recommendation and kind feedback. It is an honour to be able to create pieces of jewellery which mean so much to the recipient, thank you for choosing us to create this for your partner.Team HoH x
“Received fast. Beautiful necklace with my forever 4 legged friends ashes in. He was my best pal. Will e treasured forever Engraving on reverse a nice touch x”
“Fantastic company providing a very unique piece of jewellery. The process was swift and they kept me informed throughout. The item and packaging was of a high quality. My Fiancee loves her necklace and I would highly recommend to anyone looking for sentimental jewellery to check out Hand On Heart Jewellery.Many thanks,Jake”
Thank you for your fantastic feedback. We are so pleased to hear how delighted you and your Fiancee are with your unique keepsakes and our service. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we are truly thankful to you for recommending our services.Team HoH x
“Our ashes were returned opened all over the inside of the box. Not a very nice thing to do at all having to clear them and put them away safely. Shame because the necklace we ordered is pretty. Definitely wouldn't recommend them though, it's not worth the risk.”
Thank you for your feedback. We are sorry to hear that you were disappointed with the packaging of your unique keepsake and can ensure that your comments will be passed on to our management team for future consideration. We completely appreciate how upsetting this must have been and can only offer our sincere apologies for this mistake on our behalf.As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and your comments really are appreciated as they assist us in further developing the service we offer to our valued customers.Team HoH x
