“This is now the second hose reel that I have purchased from you. Was extremely pleased with the first which is why I've now bought another one (for different area in garden).”
Hi Kelvin, I am sorry you are disappointed to hear that we manufacture some of our products in China. Hoselink is a 100% Australian-owned and family run company. Our products are manufactured in various locations including but not limited to Australia, China and Taiwan. From time to time we’re asked where our products are manufactured and we always answer this honestly. Whether a product is manufactured here in Australia or overseas, we have strict quality controls in place to ensure our customers receive the high quality product they expect from us, backed up by a Sydney based customer service team.Of course as Australians we would love to be able to manufacture all our products here, and so this is something that is always under review.Kind regards, The Hoselink Team
“The process from ordering my retractable hose, delivery to installation and operation all went very smoothly. I have previously owned 2 retractable hose reels and they were fantastic, but unfortunately they went with the sale of that house, hence why I have now purchased another.”
