“We followed the instructions installing our evolve hose reel to our brick house. Unfortunately the plugs supplied didn’t hold and ripped out of our wall and snapped our wall bracket. We have been waiting since Christmas for the wall bracket to be available to order a new one! Still no stock…. Extremely disappointed so far.”
Thank you for taking the time to leave a review! I am so sorry you have had this issue, it is disappointing to hear! I can assure you this is certainly not a common problem! If you could please contact us either via phone 1300 900 617 or email hoselink@hoselink.com.au and we can certainly organise a replacement wall bracket for you.
Kind Regards,
The Hoselink Team
“Available in 2 different colours and different lengths these hose reels are convenient and easy to use. Making gardening and watering your plants a breeze. We'll worth the cost and value for money. Get yourself one... I have 2 !”
“We recently purchased 2 Retractable Hose Reels, 1 had a problem which was very quickly resolved with 1 phone call . Great customer service , very easy to deal with . Have been buying Hoselink products for many years now 10 stars”
“I am impressed with the look and feel of this hose reel. The mechanism feels strong and works well. Fully rewinds with ease.
The hose and fittings seem to be of good quality.
I had one small issue with the nozzle but was replaced within two days without question. I was impressed with the after sale service.
I would recommend this product!”
“Great Hose Reel – Fixed the Issue with Larger Screws
I recently purchased this hose reel and, upon first use, noticed water squirting out from the side panel when I opened the tap. After a quick inspection, I realized the screws on the panel were a bit too small to keep the seal tight. I replaced the three screws with slightly larger ones, and now everything works perfectly!
Once that was sorted, I was really impressed with the reel overall. It’s sturdy, easy to use, and retracts smoothly. The build quality is great, and it’s been a reliable addition to my garden. I’m happy with the purchase, and I’d definitely recommend this hose reel to others.”
