“I am delighted with the Hose reel. It is so much easier to work with than the old back breaking hand reel.
It was easy to install and makes my task of watering a pleasure.
Thanks!”
“I ordered a new 30m Evolve Hoselink for my wife for Christmas, unfortunately it's not holding.
I followed the installation instructions and guidance video, installing into a Brick wall.
The mount itself holds, is level, and the screws tighten, however the top 2 screws don't stay within plugs when the reel is mounted on. The bottom two do.
After a few attempts and sealing the plugs inside the wall with liquid nails the screws still fail to hold.
It seems the weight of the reel + water in the reel is just too much.
I tried then using a larger M14 75mm screw (same thread), which still didn't hold!
Does the 20m and 30m Evolve use the same bracket plugs/screws? It seems the 30m is significantly heavier and the bracket plugs/screws just are too weak.
I haven't been able to reach Hoselink either via email or phone. It seems they are all on holidays.
Disappointed in the mount quality and strength.”
Hi there,
Thank you for sharing your experience with the Evolve Retractable Hose Reel. I'm sorry to hear about the difficulties you've faced with the mounting. It must be frustrating when the installation doesn't go as planned, especially with a gift in mind.
I appreciate your detailed feedback regarding the screws and bracket plugs - this is something we are actively looking at currently. Our phones are now back on, and you can contact our customer service team at 1300 900 617.
Thank you again for your review, and we hope to get this sorted for you!
Warm regards,
The Hoselink Team
“bought one, paid for one (Evolve)....got sent two and charged for two (one Evolve, one Classic)...reported this upon seeing Australia Post delivery details and asked Hoselink to rectify. After cancellation, recieved 'Classic', with Evolve being returned to Hoselink....WHAT A NIGHTMARE!....Finally recieved 'Evolve', but as yet NO REFUND for the unwanted purchase”
“There is no doubt these are a solid reel and I love it if it didn’t keep failing. My first one blew out the side fitting this replacement reel is now pouring water out the bottom when in use… so disappointing as I’m sure these are a quality product. My last was replaced under warranty swiftly so hopefully same this time”
Hi Nicholas,
Thank you for your review, and I’m truly sorry to hear about the issues you’re experiencing with your hose reel. It’s disheartening to have a product you believe in not meet expectations. I’m glad to hear that your previous unit was replaced swiftly under warranty, and I hope we can provide the same level of support this time around. Please reach out to our customer service team at 1300 900 617, and they will be happy to assist you with the warranty process.
Kind regards,
The Hoselink Team
“Hwilst these reels look to be well constructed i have had to return 2 as they leak from inside the unit . The last replacement unit is also now leaking.
See attached vids”
Hi Owen,
Thank you for your review, and I'm sorry to hear about the repeated issues with your Evolve Retractable Hose Reel. It’s disappointing to face leaks, especially after having to replace the unit. We appreciate your feedback and your patience with the situation.
Please reach out to our customer service team at 1300 900 617. We are dedicated to helping you resolve this issue and ensuring you have a fully functional product.
Thank you again for bringing this to our attention, and we hope to assist you towards a satisfactory resolution.
Best regards,
The Hoselink Team
