Hi Sue,
Thank you for your amazing review! We're so glad to hear that you're enjoying the Evolve Retractable Hose Reel and that it's been easy to use without any kinks. It’s always our goal to make gardening hassle-free!
Thanks for sharing your experience, and happy gardening!
Best regards,
The Hoselink Team
“Only had it 2 weeks or so but it feels like great quality and does everything it says. I find the concentrated stream too small and does not allow enough volume, apart from that, so far so good.”
“Absolutely love the hose reel - has made watering my garden so much easier.
Bought two for our sons the past couple of years and they are extremely happy with the reel.”
“Nothing perfect in life, but when there is an issues it is how it's handled that counts. Hoselink have a front foot attitude. They didn't flinch & our issues was resolved with cost or inconvenience
Thanks”
“In short first hose leaked, replacement arranged with no fuss, but second hose leaked from the same spot. Third hose arranged, again with no fuss, but was advised the leaking hose was a known manufacturing issue. The third hose has now been installed and has worked for a week without issue. Returning the previous 2 hoses was a chore, as I had to contact Hoselink on 4-5 seperate occassions to obatin some return labels. Fortunately the last time I expressed my frustration to the operator who stayed with me on the line until the email with the 2 return labels were recieved. I have previously ordered a hose some years ago and was very happy with the experience, hence the second purchase. After the last experience, i really have limited confidence in the whole company.”
Hi Warren,
Thank you for taking the time to share your experience with the Evolve Retractable Hose Reel. I’m sorry to hear about the issues you faced with the leaking hoses and the challenges with the return process. It’s great to know that our team was able to assist you in the end, but I understand your frustration with the situation.
We strive to provide quality products and seamless service, and it’s disappointing to hear that we fell short in your case. Your feedback is invaluable to us, and we’ll use it to work on improving our processes and communication.
If you have any further concerns or need assistance in the future, please don’t hesitate to reach out on 1300 900 617 or hello@hoselink.com.au, We’re here to help and regain your confidence in our products.
Kind regards,
The Hoselink Team
