“Nothing perfect in life, but when there is an issues it is how it's handled that counts. Hoselink have a front foot attitude. They didn't flinch & our issues was resolved with cost or inconvenience
Thanks”
“In short first hose leaked, replacement arranged with no fuss, but second hose leaked from the same spot. Third hose arranged, again with no fuss, but was advised the leaking hose was a known manufacturing issue. The third hose has now been installed and has worked for a week without issue. Returning the previous 2 hoses was a chore, as I had to contact Hoselink on 4-5 seperate occassions to obatin some return labels. Fortunately the last time I expressed my frustration to the operator who stayed with me on the line until the email with the 2 return labels were recieved. I have previously ordered a hose some years ago and was very happy with the experience, hence the second purchase. After the last experience, i really have limited confidence in the whole company.”
Hi Warren,
Thank you for taking the time to share your experience with the Evolve Retractable Hose Reel. I’m sorry to hear about the issues you faced with the leaking hoses and the challenges with the return process. It’s great to know that our team was able to assist you in the end, but I understand your frustration with the situation.
We strive to provide quality products and seamless service, and it’s disappointing to hear that we fell short in your case. Your feedback is invaluable to us, and we’ll use it to work on improving our processes and communication.
If you have any further concerns or need assistance in the future, please don’t hesitate to reach out on 1300 900 617 or hello@hoselink.com.au, We’re here to help and regain your confidence in our products.
Kind regards,
The Hoselink Team
“I am so happy with our new 30 metre Hoselink retractable hose. It has made my life so much easier, than having to unwind and drag a heavy hose around the garden. Everything about this product screams quality! Even the instructions given to attach the bracket were quality instructions! Although this product is more expensive than others that you would purchase from a hardware store, it is worth every cent. Made to last, durable and so easy to use. I would highly recommend this product. I love also that the company is Australian owned and the products are made here. A big tick to Hoselink....we need more businesses like you!”
“I purchased the Evolve Retractable Hose Reel after a lot of deliberation and thought that I was buying the Roll Royce of hose reels
The price was for the Roll Royce
But I don't think it is the Rolls Royce of Hose Reels”
Hi Paul,
Thank you for sharing your thoughts on the Evolve Retractable Hose Reel.
I am very sorry to hear that it did not meet your expectations as we have worked for years to design and develop this product to meet our high-quality standards and needs of our customers.
We appreciate your feedback as it helps us improve our products. If you have specific issues or aspects that you think could be enhanced, we’d love to hear them. Please feel free to reach out, and we’ll do our best to assist you further.
Kind regards,
The Hoselink Team
“We are finding the evolve retractable hose suits our needs. It is long enough to reach plants that require water and it retracts easily storing neatly
The service that I received from the Hoselink team has been excellent
Thank you everyone
Eric”
“This is our third hose real I bought onother brand and it didn’t last Two years I love the evolve easy to use and retraction is nice and smooth not a fan of the new watering wand the centre function the old one is better”
“Well constructed with excellent retraction/pull out mechanism. Looks good, easy to install with screws, bit and plugs provided. Only concern is the hose itself tends to kink rather easily.”
