“Bought the evolve because it looks better than the original
As far as quality goes there isn't any compared to the original
I sent back the evolve 30m for a replacement as it was constantly leaking from the bottom of the unit
Now the the replacement does the same thing
It states you should pull out the hose under pressure all the way and let it reel back in but you have to do this everytime it is used to stop the leak and is an absolute pain in the butt
The thin plastic bracket warps in warm temperatures and had to resort to fabricating a steel one
I've had an original one for over 10 yrs and not one issue
There should be a recall on these
Cheap and nasty
Not happy & I have better things to do then contacting hoselink all the time
Never again”
Good morning Phil,
We are very sorry to hear that you have experienced issues with your new Evolve reel.
Our customers service team have just reached out to you to help get this resolved as soon as possible.
Kind regards
The Hoselink Team
“The product was delivered promptly. It is a higher quality hose reel that was easy to set up. Works well in the garden easily reaching all areas. I like the way it does not kink and retracts quickly every-time. A perfect product just as it is advertised. We have gone on to purchase other products from hose link as a result. Extremely happy with my purchase.”
“Considering I have bought in turtle and including for my family, nine reels over the years I would’ve expected a bigger discount than the standard. This is my only disappointment. I spent a fortune with this company and I’ve been loyal for 14 years, but the discounts horrible I would expect more from my loyalty that’s what’s disappointing.”
Hi Johnny,
Thank you for your long-standing loyalty to our products and for sharing your feedback. We truly appreciate your support over the past 14 years!
I understand your disappointment regarding the discount. We value our loyal customers, and while we strive to offer competitive pricing, sometimes it can be challenging to meet expectations. Your comments will be passed along to our team as we continually seek to improve our offerings.
If there’s anything more we can assist you with, please don’t hesitate to reach out!
Best regards,
The Hoselink Team
