“Hi super impressed with the lighting and speedy delivery but I can’t get the hand control to work. I’ve changed the battery and still nothing?Would it be possible to get a replacement please. Also I have five bulbs that are not working.”
Thanks for the review, Bob. it's great to hear that you are happy with the lights and the speed of delivery. Sorry to hear the remote is not working for you, sounds like it could be a manufacturing fault. Please contact out customer care team on 1300 900 617 or hello@hoselink.com.au so we can process a warranty claim for you. Kind regards, The Hoselink Team.
“These lights are excellent!I bought a set around 4 years ago.I live 200 metres from a beach, so lots of sun, sand and salt air, other than replacing the odd globe the two strands of lights have not let me down. Have been very happy with them and had many compliments. I have only had to recharge the battery 4 times since due to extended periods of wet weather or cloud coverage.Now on to my second set, as now have multiple lights out and deteriorating cable after all the aforementioned issues that have affected them.My overall experience is these are an excellent solar light, nice warm glow and to last so long in extreme conditions it gets my tick of approval.Thank you so much Hoselink”
Thanks so much for the review, Steven. It sounds like great set up you have with your festoon lights. The nice warm glow is great for setting the atmosphere when having guests over. Kind Regards, the Hoselink Team.
“As per other reviews, the cable going from the solar panel to the 1st light is way too short. The remote control will only work when it is approximately 6 inches away from the solar panel, any further away and the remote doesn't work.The clips on the actual lights should be rotatable so that hook could be swung around if need be.”
Hi Michael, thank you for taking the time to leave us some feedback. We're sorry that you have had a negative experience with your Festoon Lights. We are constantly looking for ways to improve our products and so we will take your feedback on board when reviewing any potential changes. It does however, sound like your Remote Control may be faulty. Please get in contact with us at 1300 900 617 or hello@hoselink.com.au and we can look into that for you.Kind Regards, The Hoselink Team
“I was given these as a gift, but am very dissapointed. After the first night the lights only lasted about 5 minutes on? And are very dim. If I use the remote the lights seem to glitch and flicker when changing settings. I cant increase the brightness and they flicker on the light dimming/brightening setting. I have the general pack and then 1 extension pack added on. It's been about 3 days with this issue and I've had plenty of sun. I've tried troubleshooting multiple ways but not luck..”
Hi Naomi, sorry to hear this is the case - definitely not what we expect. If possible, would you be able to try tightening in the bulbs within the black connecting points? Sometimes they loosen during transit or whilst being installed therefore, can be dim. We would generally only expect this on a couple of lights but worth trying to rule this out.If you continue having problems, please reach out to our customer care team directly, we do have replacement solar panels which have the batteries inside therefore, we can look at sending this out for you. Kind regards, The Hoselink Team
