“This is my second try with these lights as the first pair I brought l struggled daily cleaning the contacts up the bulbs and were often going out but as a set they were not of the cheaper one’s so I will give them one more go .i have a lot of different solar lights and they all work very well these are the only one I have trouble with I hope this might help you with any problems they might have.thank you Neil.”
Hi Neil, thanks for taking the time to leave us a review. We're glad to hear that you like some of our other solar lights but are sorry to hear that you have found the Festoon Lights unsatisfactory. We do operate a 30-day money back policy if you wish to return or exchange these. If so, please do not hesitate to give our customer service team a call on 1300 900 617.Kind Regards, The Hoselink Team
“10/10 - I had ordered the wrong product by mistake and then received it and noticed what I had done. They resent the correct product out at no extra cost- great customer support- highly recommend”
Hi Jason, thank you for your lovely review. We are always so happy to hear when customers are pleased with our customer service. We take pride in the level of service we give. If you have any other questions or concerns, please reach out to us directly. Thanks, The Hoselink Team.
“I bought some Festoon lights over a year ago and lost a couple of globes through wear and tear. I ordered some spares and a new extension light set. I plugged it all in and worked perfectly. It's a fantastic product that works well outside, easy to install and survives in the elements year round.”
“I’ve installed my lights and the ones that work look great. However it took a while to install them high in a a tree and I turned them on at night excited to see them and 6 bulbs weren’t working. Some I could reach and they needed to be removed and retightened before they worked. Some are slightly dull and some still aren’t working as I need to remove them from the tree first so I can reach them.Slightly dissapointed in the quality control at this price point.”
Hi Joseph, Thanks for your feedback. We take pride in the quality of our products. We can see you have been in contact with in regards to this.Please contact us directly if you need any further assistance.Kind regards,
“Love my solar festooned lights as much now as I did buying my first set several years ago. They simply work and look gorgeous. Can’t imagine my garden e without them.”
“We purchased a set plus an extension set which my husband said was extremely easy to put together and up. They have really lifted our pool yard and look great during the day and at night. They last for hours and we love the fact they are solar.”
“My product is fantastic but the customer service was even more amazing. I ordered the wrong product and the customer service team were so easy to deal with - went above and beyond to fix my mistake. The lights I purchased are great quality and easy to use. Will be using hose link for all my products now. Great company”
