“These are so easy. They look beautiful and were very easy to put up and I added the extension which was also very easy to add.Would recommend this product.”
“Not only do I rate this product but the service is excellent too. I had a connection problem with the original set so we worked through the issue and without hesitation hoselink replaced the lights at no extra cost. They were fantastic to deal with and the lights look great too so would definitely recommend”
Hi Gavin, Thank you for your positive feedback! We're thrilled that you had a great experience with our product and our customer service. Your recommendation means a lot to us, and we're here to assist you with any further needs or questions you may have. Enjoy your new lights!Kind Regards, The Hoselink Team.
“Bought these lights for my caravan including an extension.They get full sun most of the day, and yet when I follow all the instructions they only stay on for 1- 5 mins depending on what setting they are on.I have seen all the other reviews and am convinced my set is faulty.”
Hi Richard, thank you for leaving us a review with your feedback. Sorry to hear you are not getting much use out of the lights, these should definitely be lasting well into the night if they are getting a decent charge during the day! We do have replacement solar panels available therefore, we can certainly send one of these out for you! Please just reach out to our customer care team to organise. Kind regards, The Hoselink Team
“I bought 2 set. I one with the solar panel and one extension. The delivery was on time and the package was well presented. I opened and the presentation of the box was excellent. I was so excited to hang the lights outside. During the installation I found the bulbs very delicate. In fact, I have managed to break the two spare bulbs that were provided. The lights were turned on and despite they look great I found that are not as bright as I thought. Hopefully it’s only the Melbourne winter that is not charging enough the panel. Hopefully in summer will be different. Another positive note: the hoselink hat! Overall good product but in need of some improvement!”
Hi Alessandro, Thank you for your review and for choosing our solar lights. We're glad to hear that the delivery was timely and the presentation met your expectations. We appreciate your feedback about the delicate bulbs, and we'll take this into consideration for future improvements. Regarding the brightness, solar lights can be affected by weather conditions, and they tend to perform better in summer. With the two bulbs that had broken, we will arrange to have replacements sent out to you. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We hope you enjoy your lights, and we're here to assist with anything you may need. Thank you for being a Hoselink customer!Kind regards,The Hoselink Team
“We are so far very happy with the lights. They look very pretty and the timer setting was easy to work out. I like that Hoselink have better quality products and parts can be replaced by them easily.”
“First set lights work great. However I bought the second extension set of lights, and this has half the illumination of the first set. Checked all were screwed in properly, it seems the power pack is actually not strong enough to run both sets of lights. Have checked position of solar panels and they are in full sun all day. Just buy one set of lights. A bit disappointing.”
Hi David Thank you for sharing your feedback. We apologize for any disappointment you experienced with the second extension set of lights having half the illumination of the first set.The festoon lights have enough power to light up one extension per starter set. This is obviously not the case for you so we just need to determine which part is at fault so I can send out a replacement at no cost.Are you please able to plug the extension set straight into the solar panel that came with the starter set. If the extension lights up correctly the issue is the starter set panel in which we would replace for you at no cost. If only half still light up the extension is at fault and we would be sending that out at no cost. Please give us a call on 1300 900 617 or by emailing as at hello@hoselink.com.au after you have done this, and we will send out a replacement of the part you require at no cost to yourself. Kind regards,Hoselink Team
