“This is the first time that I placed an order with your company. I have not installed the cartridge, but I am not sure that it will work. The package that it was shipped in was totally destroyed. I ordered the cartridge before the other one ran out.”
“customer service was great. 60XL replacement cartridge is dated 2012/06/13. whoever refurbished it did a poor job. The ink just smears all over the copier paper, and causes my copier to go into an error code and shuts down.”
“I ordered 2 78XL color carterages and 1 45 black. After waiting and then checking the tracking number I discovered they had not yet been sent. I called to see what the problem was and was told the order had been split and the first part would arrive in 2 days, it did. I still do not have black and I have an HP photosmart printer which requires I have both color and black to print a photo. The color does me no good without the black and you have not sent me a tacking number for the black. What is the tracking number? I have no usable printer!”
“Lack of response to review/issue is amazingly horrible. Got offered to give them a review prior to receiving any help. Upon receiving said "help" I get told package is delivered and thats about it. No attempt to talk to the customer, inquire not received, inquiry if at maybe a neighbor's location. Nope, nothing. This is horrible service.”
“Based off the email Requesting a rating, here you go. I have not received a response AT ALL about my missing package. It was ordered 2 weeks ago, 14 day. Tracking number does not work, I have not received any notifications about deliver. What am I to expect here?”
