“Unfortunately, the wrong cartridge was ordered and it needs to be returned but having trouble connecting with anyone on how to do this. Once the cartridge is returned that will allow me to reorder the correct one.”
“Poor customer service. Phone was never answered. Three messages were left. My email was likewise not returned.
I have not received a receipt for my purchase, although my PayPal was charged. I did receive my product, but the complete absence of customer service was disappointing. I won’t return.”
“I was shipped the wrong item. I called twice two weeks ago to set up a return and reship of the correct item. The phone rang about 10 times and ended with a recorded answer. I left a message each time and haven't heard a word since. All contact links on your website are disabled. What am I to think?
I've directed my bank to stop payment.
Your company has a lot of gall to send me this review.
I'd never consider doing business with you people again.”
“The cartridge fit, but the first six copies came out completely black. I had to set my copy quality on the copier to as light as possible before I could get a fairly suitable copy. I believe that the metering on this cartridge is different from OEM”
