“Echt lekker eten uit een zak bestaat uiteraard sowieso niet, maar de Satay Noodles komen voor mij helaas niet verder dan de onderkant van “lekker genoeg”. Iets te weinig van alles, eigenlijk… te weinig textuur (“bite”) en smaak, maar ook de mate waarin het prutje “vult”; dat doet het slechts als een snack, niet als een maaltijd.
Wellicht heeft jullie grote concurrent me te veel verwend, wellicht was een andere variant uit jullie assortiment een betere keuze geweest… hoe dan ook, ik kom nu helaas niet verder dan een zesje — terwijl ik jullie als Nederlands merk natuurlijk heel graag een 8 had gegeven Dat je bij je eerste bestelling geen maatschepje krijgt is trouwens ook niet echt handig voor iedereen die nog níet heeft gewinkeld bij concurrent.”
Thank you so much, MarieYaella, for your feedback on Plenny Pot v1.0 Satay Noodles! We pride ourselves on providing delicious meals that our customers enjoy, so we’re thrilled to hear that you’re pleased. We always strive to make sure our customers are satisfied with our product, so we’ll keep working hard to ensure every meal is up to your standards.
If you ever have any questions or need any help with future orders, don’t hesitate to reach out to us and we’ll be happy to assist.
Thank you Nainar for sharing your experience with Plenny Pot v1.0 Satay Noodles. We appreciate your efforts in taking the time to provide your feedback.
Hi Cristina! Thank you so much for your feedback on the Plenny Pot XL v1.0! We truly appreciate that you took the time to reach out. Customer satisfaction is our top priority and we are glad that you find our product easy to use. Rest assured we'll continue to do our best to give our customers the best experience possible.
If you have any other questions or need help with anything, please don't hesitate to reach out. We are more than happy to help in any way we can. Thanks again for your kind words!
Thanks for posting your feedback here Pierre-Nicolas!
I am very sorry to hear the Plenny Pot XL you tried was not to your liking with a 1-star review on it.
You noted it was "mealy" (Google translated) which made me think you may not have have the correct balance of ingredients. The Plenny Pot XL bags will have the very fine stuff (that has all the flavor) sink to the bottom and for that reason we already adjusted the packaging for upcoming batches to reflect the instruction before use as follows: Shake the bag thoroughly before use, then scoop from the bottom upwards to get a good balance of the ingredients every time.
Kindly try the above and if it's still not to your liking, you can reach our customer care team through the Live Chat option on the website or email us at love@jimmyjoy.com. They can then check for the options within our 30-day money-back guarantee for you.
<3
Hi Ervin!
Thanks for your review here, but we would have loved to hear some feedback on why you give the Plenny Pot XL a 1-star rating after trying.
We do offer a 30-day money back guarantee which we will gladly look into for you in this case if it was not to your liking.
Kindly check in with us through the Live Chat on the website or love@jimmyjoy.com for the options.
<3
Hey Ryanne,
thanks for the feedback, but can you elaborate a bit on this? We are always trying to improof our products and we really care about customer feedback. So if you can let us know what you did not like, we can take that in consideration.
You can contact us via love@jimmyjoy.com or the chat function via the site.
p.s. we have a really good 30-day satisfaction guarantee
