“Can't really speak about the food, but the fact that this company is pestering me to give a review before I even received my order is not a good dign.”
Hi Erazem,
Sorry to hear you’ve had a negative experience with our review prompts before receiving your order. We aim to improve, not pressure, also note that the weather conditions make deliveries slower lately. If there’s anything we can do once your order arrives—whether the product isn’t up to par or you’d like alternatives—our 30-day money-back guarantee still applies.
Please feel free to email us at love@jimmyjoy.com and we’ll be happy to help.
With love <3
“Note: I ordered on Dec 12th and it took over a month for the order to arrive, and only after I enquired with the service. This is not affecting my review of the Korma rice itself, but I am a tad disappointed by the delivery.
I bought the plenny pot for convenience, not really because I was expecting great food. So, I entered with low expectations. This one I found underwhelming. The sloppy aspect was expected, but the taste is quite bland for something with "tikka" in the name. It felt like they chose to go too easy with the salt and spices.”
Hi Simone!
Thanks for leaving your review and feedback on the experience first of all, much appreciated.
I checked back and could confirm the delivery delay your order had, our sincerest apologies for the inconvenience of that. The delay, which was already there, was further worsened by the holidays where this specific carrier had some issues with some of their depots. Super unlucky for your first experience and absolutely not what we would have wanted for you either of course.
Orders to your region are on average delivered 4/5 days after we process it in our warehouse, which is already a while but the delay on yours was exceptional. Your disappointment is very valid, sorry!
I am sad to see that the Plenny Pot you tried did not make up for the delivery experience either, but thanks for giving it a shot and leaving your review on it.
Because you shared the order number in your review, I could issue the refund for this Plenny Pot right away, you will have that back shortly.
Checking the order, I saw you had another flavour in it as well, I hope you did like that one. If not, please feel free to reach out to our customer care team for a refund of that one from within our money-back guarantee.
You can reach us through a Live Chat you open from the website, a reply to this message or a new email to love@jimmyjoy.com.
Thanks again for giving it and us a shot, we hope we are able to make up for the experience with a future order.
<3
Hi Piet!
First off, thanks a lot for leaving your feedback in the review here, much appreciated.
I'm sorry to see the Plenny Pots you tried in your first order were not to your liking, but thanks for giving it a shot of course.
We offer a money-back guarantee and as you shared the order details, it allowed me to issue the refund for the bags in question right away. You will have that back shortly.
Please feel free to try out any other flavours and/or products with the same guarantee.
For future reference. If you try something for the first time and do not like it, we have the money-back guarantee active for that. To check the options, you can contact the customer care team directly through an email to: love@jimmyjoy.com or by opening a Live Chat from our website. We will always gladly look into things for you from there.
<3
“second time i've ordered this one and it's got to be my absolute favourite! beautifully aromatic and tangy. the flavours are—in my opinion—very well balanced! definitely my favourite along with the mac&cheeze!”
Thanks for trying and leaving your feedback Yasaman!
As noted in the other messages, kindly reach out to our customer care team for the options within our 30-day money back guarantee.
<3
Hi Paul!
Thanks for your review and sorry first of all for the late response here.
The Plenny Pots you tried were not to your liking, we appreciate the feedback and confirmation of the shaking of the bag for these to ensure a good mix of ingredients.
We have a lot of fans of these, but taste is personal so your opinion counts as well of course.
Thanks for sharing the order details with your review, it allowed me to issue the refund for both bags right away from within our money-back guarantee, you will have that back shortly.
Thanks for giving it a shot. For future reference, whatever you try the first time and do not like would qualify for the 30-day money-back guarantee we offer. You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
<3
“Easy to prepare, good hot meal for a busy workday. It's quite tomato-y, if it hadn't been for the rice in it I thought I had a pot of bolognese in front of me, but after a few spoonful the taste was OK. Maybe use less of the Italian style herbs and add a tad bit more cumin? It's filling, but for me a Plenny Bar 3.0 lasts longer.”
Thanks for leaving your review on this one (and the others), sorry to see it was not a jackpot for you.
As you shared the order details, it allowed me to refund this item from within the 30-day money back guarantee we offer.
For future reference, you can reach out customer care team for the options within that directly through a Live Chat from the website or email to love@jimmyjoy.com.
Thanks for giving it a shot <3
