“Headlights arrived incomplete - no ballast and no light bulbs which were both ‘included’ in the online description. Multiple emails sent to customer service (there is no actual phone number) - two were asking for questions or confirmation and a third (after responding to each) suggesting I use the old headlight materials. Sent a note back that ‘I paid for an entire headlight assembly including the ballast and light bulbs’. No response 10 days later”
“They sent me the wrong item (front instead of back side marker). My item was return successfuly but I did not received my money back. Please avoid using this unprofessional company.”
“For ease of order and quick shipping JPAuto gets a 5.
The product worked well and was as described.
The reason for the 3 stars: The milling of the notches that the parking and signal lights fit into (to turn and lock) were very sloppily cut at the factory. Excessive residual plastic made it next to impossile to get the lights in (High and Low beam fittings were fine). Unfortunately I didn't notice until after the job was complete (two hours as front bumper had to be removed). tough location to try to file or clean up notches after the fact. Got the lights in but was not easy. I will eventually pull the units to clean the milling-not looking forward to it. Check your slots before installing!!!”
“It was delivered damaged when i called the company and the person i spoke to told us to disposse o it being i don't have a return label with my computer...tou were going to gredit it back to my AMERICAN EXPRESS...but your company has not did so....i'm hopeing this letter will take care of this issue...thank you ...STUART RUBIN...TEL 3 9176401223”
