“Hello,
I normally dont post reviews, but I feel like this needs to be shared. I've been a customer of Zala, the new company Luxy, for almost 10 yrs. I have always purchased seamless clip-ins for my hair in 18-22 inches. In the past, when ordering from Zala, I would order 2 packs of hair to match my hair type. I have fine, leaning more towards medium hair. In the past, I only needed to use 1 & 1/2 packs of hair for everything to blend in. I recently purchased my normal order of 2 packs of seamless 20 in chlp-ins. Unfortunately, the 2 packs of hair were not enough to blend into my hair. I thought at first that it was my application that caused this blending issue. I tried for days to get this hair to blend in with every...single..clip-in, and it still looked like I barely had 1 pack of hair in my head. I even showed my friends/family, and they told me that it is not what it normally looks like when I add in my clip-ins. I am extremely disappointed because I am unable to return this since I opened the package. I would have had more caution if I knew this was going to happen. This hair is not cheap...I spent a ton of money on this due to my outstanding results in the past. I wish I could give this review a zero. If you have medium or thick hair, you are going to have to buy 3+ packs of hair to make it blend it. For the price, I highly recommend going to another company.”
Dear Alexis,
Thank you for sharing your feedback. We're sorry to hear this.
As a kind note, we generally suggest our 20" Seamless set for thinner hair. For medium/thicker hair, our 20" 220g Classic set may be a better fit (and for thicker hair, our 20" Thinning Hair Fill-Ins set may be added to a set for more volume).
Alexis, please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
Hi Jessica,
We’re sorry to hear this. That’s not the experience we want for you. Please reach out to us at info@luxyhair.com so we can assist further and find a solution.
Warmly,
Luxy Hair Support
Hi Marina,
Thank you for sharing your 5-star review on Luxy Hair! Please feel free to tag any Instagram posts with @luxyhair - we'd love to see you in your Luxies!
Warmly,
Luxy Hair Support
“I ordered from this company twice years ago. I dont feel like the quality of the hair is the same and the price went up tremendously. I will see after wash if the hair is better but doesn't feel the same”
Hi Victoria,
Thank you for sharing your comments with us. We're sorry to hear this.
Victoria, please reach out to our team at info@luxyhair.com so that we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
“Ehh well to me it doesn’t feel like real human hair to be honest. But oh well I already spent money on it. So now I have to use it. It does look nice on tho but not fully satisfied”
