“The delivery was much quicker than expected. The quality is amazing, very soft and silky. However I didn’t realise how heavy it was so it sort of pulled on my hair a bit. I can’t wear it the whole day cause it was giving me a headache but I love the look of it.”
Thank you for your review, June! You may consider having your Luxies thinned out to ease up on the weight a bit, or you may simply leave out some of the wefts so it's not as heavy on your head. Feel free to email our team at info@luxyhair.com if you have any questions - we'll be happy to help you.
Hi Tessa!
Thank you for taking the time to share your review with us. Wow, Tessa - you look so stunning!
Please continue to enjoy your beautiful Luxy Hair extensions. If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmly,
Aleksandra
Luxy Hair Support
Hi Abigail!
Thank you for your love - I'm so happy to hear you love your Luxies.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
“I was nervous to purchase hair extensions online, but I’m so glad I did! Very comfortable to wear all day long. Blends beautifully. Couldn’t be happier with my purchase! Thank you Luxy xx:u1F970:”
“First time purchasing/wearing hair extensions. Bought for my graduation pictures. Blended really well. Video tutorials helped. Perfect color and length!”
Hi beautiful Kayla,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that your Luxies started to look very worn after a month. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Kayla, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Also, please answer the following questions on the general care your Luxies have received:
- How many times have you washed your Luxies?
- What specific shampoo and conditioner do you use on your Luxies?
- How do you brush your Luxies and how often throughout the day? What kind of brush do you use?
- Do you use any heat styling tools on your Luxies? What temperature do you set your tool at?
- Do you use any other styling products on your Luxies?
- Have you tried a deep-conditioning treatment?
Thank you for your cooperation and understanding, Kayla. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“Omg I love these hair extensions! The quality is amazing and blends with my hair so well! My natural hair is below shoulder length but is very thin but blended so well with the extensions!I am so pleased with this hair!”
