Dear Jackie,
Thank you for sharing your experience with us and we're sorry that your Luxies arrived to you in this condition.
Jackie, kindly touch base with our team at info@luxyhair.com so that we may help you further with this. We look forward to hearing from you soon.
Warmly,
Luxy Hair Support
“I have to say the original color of these are beautiful however I’ve only worn them a few times and I feel like the blonde is turning PURPLE /grey .. I have not washed them. I have curled them a few times but I used heat protector so I’m a little curious to why these are turning purple.”
Hi Natalie,
We’re sorry to hear about the color shift you’re seeing. That’s not the experience we want for you. Please reach out to us at info@luxyhair.com so we can assist further and find a solution.
Warmly,
Luxy Hair Support
“I was hesitant because these are a tad pricier than my last few sets I got from another company, but you can’t put a price on the quality! They are so thick and all the way to the ends which makes your hair look so full! They are so soft and the color matching that spot on. So impressed.”
Great to hear, Whitney! We're thrilled that you are enjoying your set.
Please reach out to us at any time - we're here and happy to help!
Warmly,
Luxy Hair Support
“The best quality hair I’ve ever had. Just upgraded from 16” to 20” and I’m loving the length and the connivence of clip-ins.
Forever a Luxy Hair girl! Xo”
Hi Nicole!
Thanks so much for sharing this beautiful photo! We're so glad to hear you're loving your Luxies. Be sure to tag us in all of your looks on Instagram @luxyhair.
Warmly,
Luxy Hair Support
“I love Luxy. The quality is unmatched. However my extentions seem thinner and darker this order. This is my third set of ash brown highlights so that’s disappointing.”
Hi there!
Thank you for sharing. Please reach out to us at info@luxyhair.com if we may help you further. It will be our pleasure.
Warmly,
Luxy Hair Support
“I initially ordered the wrong color and used the color match service which matched me to the ash brown highlights. They matched PERFECTLY and look so good! They blend so well with my hair and were so easy to put in. I would love to share some pics on here but don’t see a button to add pics.. will try to figure it out and add them later.”
