MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Lori Dar****

Verified Reviewer

“Horrible! Before I even purchased the product I said I was told AT&T svc will not work by another company. The man who I spoke to assured me this would work. Problems of course occurred and a lady I spoke to said I needed to drop to 3G from 4G. I did this and when I called to activate the 3G svc I was informed AT&T svc was not available in my father's area. I said this all along. Supposedly I'm getting all my money back, but we'll see if that happens. Very dissatisfied and would never reccomend this company!!”

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Posted 5 years ago

“Your rep promised to send me return postage so I can return some of the products I am not using and have no need for. I AM STILL WAITING!!!”

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Posted 5 years ago

Robert Mitc****

Verified Reviewer

“Days and times are way off. Doesn't help then to know effect of meds .”

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Posted 5 years ago

Ann McCli****

Verified Reviewer

“I am new to Mobilehelp and so far it’s been absolutely horrible.... I have a problem now with reading instructions and customer service is of no help whatsoever!!!! They are very condescending and down right rude. They laughed and refused to help me hook up my equipment. I’m going to try one more time in asking for help and if it turns out same as before then I will just cancel service. If customer service refuses to help I can only imagine what would happen if I was in a life or death situation........”

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Posted 6 years ago

Trisha Kirkpat****

Verified Reviewer

“Too many people involved. Finally got it resolved. Feel I shouldn't be charged for months I didn't use.”

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Posted 6 years ago

Mary Ann Grossi****

Verified Reviewer

“Very poor service and follow through. Information for ER contacts were incorrect and no follow through to correct it until I called twice. Doesn’t leave one with a feeling of confidence in an emergency”

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Posted 6 years ago

Robert Whis****

Verified Reviewer

“For a person with hearing problems, the microphones is really baddies”

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Posted 6 years ago

“I am sending back your equipment. I no longer can afford to pay for this equipment. I have tried to call this number (1-877-827-6207) today 4-30-19 to talk to a representative, but was not able to talk to anyone. I sent you an email regarding this cancellation. I also called the Monitoring Center phone numbers, but they told me they do not monitor for MobileHelp. Please call me at 1-717-764-8095.”

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Posted 6 years ago