MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Louise Wa****

Verified Reviewer

“I have not received it yet so I can rate it the only way I could send this message was to rated it”

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Posted 6 years ago

Creta Ja****

Verified Reviewer

“Çould nòt call from m'y house. Not in Good réception Arras. in a Good réception Arras.ot”

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Posted 6 years ago

Katherine G****

Verified Reviewer

“i was charged 3 times to get help to fix one issue with my email. I will not use your service again.”

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Posted 6 years ago

Peggy Tarkin****

Verified Reviewer

“The signal was not good enough to work the equipment”

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Posted 6 years ago

Roxana Schi****

Verified Reviewer

“Your customer service is not customer service”

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Posted 6 years ago

Edward Fre****

Verified Reviewer

“I am Account Number 1554431 - Edward Freeman. Since I received your last email today, it had triggered my memory and reminded me that the MobileHelp medical alert system had arrived into my home on May 24th by Priority Mail. However with that package in hand and me having to catch a plane within hours, I just threw box aside with a bunch of other paperwork that buried the unit in the box and I had not had another thought about it. And I still had not remembered it was here when I got back home 10 days later, so it just sat there with no activation on it. I think I will need someone on your end to contact me this week so that I know what to do with this situation. Please call me at 907-903-0012”

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Posted 6 years ago

“I am not a client of yours after 1night of using your fall button. I called your people. As far as I am concerned, you misrepresented your fall button option. I immediately cancelled your service. I haven't returned product because of severe time constraints. Will try to mail it tomorrow.”

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Posted 7 years ago

Scott Bert****

Verified Reviewer

“First, I will say the sales guy was VERY friendly and informative.. had he been the one to take my "problem" calls I probably would have stayed with this company. HOWEVER, if you EVER need their customer service department, I hope you don't run into the lady I did. She was VERY rude and accusatory and wouldn't listen to the problem (their mobile machine wouldn't charge with their charger). I was trying to explain to her the things I had tried to get it to charge and that I could get it to work with an old phone charger I had and she told me I was using their charger wrong! Now, I'm no genius, but if I can get it to work with an old phone charger but not with their charger, I think their charger is probably bad. I told her I was busy and didn't have time to go through the 30 minute process she wanted me to go through to "troubleshoot" the problem and she told me to keep the old unit then, she didn't have time to help. Very frustrating! either way I got it sent back within the 30 days so no loss to me, but I hope this review helps someone else make a decision.”

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Posted 7 years ago