MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Product Page

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Visit Product Page

Reba Sim****

Verified Reviewer

“The alarm kept going off while I was at work and driving home. I returned the complete units but have yet seen a credit on my charge card. WHY?”

Helpful Report

Posted 6 years ago

“When in the bathroom, I pressed button on wrist device and could not speak to a person through that device. It wasn't serious and I didn't want EMT's to come. I don't think I like that I can't speak to a person from my device that I carry with me. It is also ludicrous that I have to have the both of them together to get connected to you.”

Helpful Report

Posted 6 years ago

Michael ****

Verified Reviewer

“I had a difficult time getting the lady to understand why I was calling and I also had a hard time understanding what she was saying.”

Helpful Report

Posted 6 years ago

William Mo****

Verified Reviewer

“Need louder volume and more time to call you for false alarm!”

Helpful Report

Posted 6 years ago

Nancy Gi****

Verified Reviewer

“No service here and had to return it, no one asked me about the service where I lives”

Helpful Report

Posted 6 years ago

Steven Barba****

Verified Reviewer

“You are a bunch of crooks as I returned my mobile help and you sent me a confirmation you got then you had the audacity to say you never got it do go ahead you cannot my charge card as I stopped it thanks for screwing a Vietnam veteran I will never use your company and plan to bad mouth you to other veterans”

Helpful Report

Posted 6 years ago

Helen Wester****

Verified Reviewer

“I received an inaccurate telephone call on 11/11 stating that you only received the fall button lanyard and consequently could not refund my money. I worried all weekend until I called you on Monday and found that in fact you had received what I returned (everything). I am still waiting for refund. I don't know why you need to hold my money for 30 days.”

Helpful Report

Posted 6 years ago

“About 2 weeks after receiving my MobileHelp equipment, I decided to test it in the Glens Falls Family YMCA locker room. I pushed the button on the mobile device, spoke with the responder, explained it was a test, and we were fine. After my water aerobics class, I wanted to test the "fall button" in the shower room, where several acquaintances have fallen. My call went through to MobileHelp, but I could not communicate with the responder verbally. Emergency services were dispatched, and my family was notified. An ambulance was sent to my home, and my 2 daughters were contacted at home and work, and also sent to my home. I, of course, was not there. As soon as I was notified of what had happened, I called Technical Support. They informed me that I was unable to cancel the alarm after I pushed the fall button. I had tried to cancel it by holding the call button in for 5 seconds. Since they had been unable to establish telephone contact to the locker room, your emergency protocol went into effect. An ambulance was sent TO MY HOME, even though the GPS on my fall button indicated that I was at some other location! OUTRAGIOUS! Why would you send equipment to a location where you knew I WAS'NT?? My second call to Technical Support indicated that you could tell that I was not at home when I pushed the button, but your policy was to send emergency equipment to my home if the call had come in from within 20 miles of my home. I can't imagine what your purpose would be for doing that! What a useless waste of emergency services, as well as causing emotion, physical, and financial distress to my family! Jovaney, in your Customer Service department, explained to me on 11/21, that because I had been turning my mobile device off when it was not in use, the GPS could not track me, so when I turned it on, the GPS could not find me! He said that I need to leave the Mobile Unit in the "on" position at all times, so the GPS will always know where I am. I wish it had said that in the instruction booklet. That information seems pretty important. My GPS was useless when I tested it at the YMCA. It's a good thing it was not an actual emergency! This information should certainly be included in your instructions for use. I hope you will correct your instructions before someone has a disaster.”

Helpful Report

Posted 6 years ago