MobileHelp Smart Reviews

1.5 Rating 167 Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

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Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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“I can be just sitting and I get a notice that I have fallen. I then have to go the process of stopping it all. Two times pieces of equipment quit working and were replaced in first month. When I have to make contact with staff it takes quite a long time. Staff are very polite but system is flawed”

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Posted 6 years ago

Joy And Mark ****

Verified Reviewer

“A nearby friend recommended the system which she uses. I ordered it, set it up, and then had trouble getting reception because our cell phones are serviced by Sprint, and though we are near AT&T cell towers they don't work for our home. It took two days on the phone with technical support trying it in every electric outlet around my home to learn this. It was recommended I return the system, which I did, and am now awaiting my refund.”

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Posted 6 years ago

“I HATE REVIEWS!!!!!!!!! STOP”

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Posted 6 years ago

Mary Simo****

Verified Reviewer

“I had no business with this outfit and they completely ignored my asking where they got my email address!”

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Posted 6 years ago

Emma J Joh****

Verified Reviewer

“I have not found a place to carry the transfoumer when I go out side, I forget it,so to that I feel like I want to return it to you.I have called several times and can not get a person to talk to.please send a return address label so I can return it to you.Thanks Emma J.Johnson, call me at 903 755 2570 or cell,9036012992.428 Bass St.,Avinger,Texas 75630.you can Email the return ;label to me at: amjej@aol.com”

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Posted 6 years ago

Valerie ****

Verified Reviewer

“I have had a difficult time remembering exactly what your plan offered. It's been such a long time since I've heard from you and what were you trying to charge me with? I did find someone else that their plan seemed to be financially better, but, I haven't heard from them either. What happened and why so long to hear from you? I would've not appreciated the withdrawal without notice from you first since it has been so long. Please, hold off on sending me anything, until, I have figured this all out, again. Valerie Colf”

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Posted 6 years ago

Robert St****

Verified Reviewer

“Didn't realize that it was necessary to have with you a small battery pack. The battery would need charging daily. My wife is disabled and found it to difficult to deal with these complications. Therefore we returned the equipment.”

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Posted 6 years ago

Charles Martin-V****

Verified Reviewer

“I have no cell phone service inside my home. As a consequence I, of course am unable to contact you with an emergency. If I fall in my shower, no help. Not your fault, of course, but I can't run outside to get help. I've congtact you about this and have had to cancel my service. Charles Martin=Vegue”

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Posted 6 years ago