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Posted 2 years ago

Hi there! Thank you for letting us know. I'm sorry to hear that you have received a defective item, and it took us longer to respond than expected. This is truly not what we want you to experience. We definitely want to make this right for you promptly. We have already reached out to you via email and hope to hear from you soon!

Posted 2 years ago

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Posted 2 years ago

Hey there! Thank you so much for taking the time to share your honest opinion with us. We're sorry to hear that one of the stools gave you some headaches there. We are constantly trying to raise the bar and share better experiences with our customers. I've gone ahead and responded to your email with a bit more information on how we can work towards finding the best solution for you. Hope to hear from you soon!

Posted 2 years ago

“The bar stools were easy to put together and look fantastic!! They are also very comfortable.”

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Posted 2 years ago

“The stools are wonderful! I bought them as a house warming for my son, he loves them. They are comfortable and are an amazing addition to his home. The quality are outstanding.”

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Posted 2 years ago

“What a disappointment this purchase has turned out to be, and I put a lot of research in before purchasing. The barstools are pretty but fall short everywhere else. The finish on the wood is inconsistent and poorly applied. There are dings/chips/scratches as well. All of the barstools do not sit level and the fabric and cushioning migrate on the seat. After 1 week of use they look old. I have tried to attach pictures but every time I do it won't accept my review. I'm glad to provide to anyone. Anyhow, I would not recommend this bar stool purchase to anyone.”

1 Helpful Report

Posted 2 years ago

We're sorry to hear about your experience with the barstools. We understand how important it is for us to ensure the correct expectations are set when making a purchase, even more when buying furniture online. We are here to help! We have reached you via email to help find a resolution for this situation. Your satisfaction is our priority!

Posted 2 years ago

“We recently remodeled our kitchen and decided to purchase a set of Gracie bar stools for the island. They were more sturdy than we expected for the price range, and are very comfortable to boot. All in all, a good choice for us. I took time to put them together and it was straight forward and simple. I would recommend using a little wood glue while assembling them.”

Helpful Report

Posted 2 years ago

“We recently remodeled our kitchen and decided to purchase a set of Gracie bar stools for the island. They were more sturdy than we expected for the price range, and are very comfortable to boot. All in all, a good choice for us. I took time to put them together and it was straight forward and simple. I would recommend using a little wood glue while assembling them.”

Helpful Report

Posted 2 years ago

“We recently remodeled our kitchen and decided to purchase a set of Gracie bar stools for the island. They were more sturdy than we expected for the price range, and are very comfortable to boot. All in all, a good choice for us. I took time to put them together and it was straight forward and simple. I would recommend using a little wood glue while assembling them.”

Helpful Report

Posted 2 years ago

Boucle Counter Height Bar Stools Dark Brown (Set of 4) Reviews