“Here’s a clearer and more polished version of your feedback:
I purchased an open-box vest, assuming the product's mechanisms had been thoroughly tested. While I love the vest's style, color, and cut, I was disappointed by the unreliable heating mechanism. The on/off button doesn’t light up, making it difficult to tell whether the heat is activated. Even when the heat is on, it’s barely noticeable, and without a functioning indicator light, it takes a long time to confirm if it’s working at all.
I’m giving this vest 3 stars because it looks great, but I’ve given up on using the heating feature, which was the main reason I purchased it in the first place.”
Hi there. Thank you for your review. When you have a moment, feel free to reach out to us at support@ororowear.com, and we’ll gladly assist you in resolving this.
“I wish I could say that I loved this. I bought this for my wife for Christmas and it was too small. tags o. it and everything. I cannot even exchange it because it was an open box sale. That's not the issue. The issue is that I even reached out for customer Service and haven't recieved a response. Instead I get an email days later asking to review the product. I know it's my fault that I ordered the wrong size, but when a customer reaches out it is good business practice to reply. I'm stuck with a medium and need a large but I can't even get an email reply back saying that I am out of luck. Too bad. I know the wife would have been a repeat customer.”
Hi Brad. Thank you for your review. After checking our records, we did not receive your previous emails. Our support team will reach out to you as soon as possible to assist you further.
“I’m extremely disappointed with Ororo’s shipping. I ordered a Christmas gift well in advance, expecting it to arrive on time, but it showed up days after Christmas. This ruined the surprise and left me scrambling for a backup gift.
I had high hopes for Ororo, since I have now purchased EIGHT vests from them, but this experience has made me question whether I’ll ever order from them again.”
“I like everything about this vest, however later I oedered battery because one i had wouldn't work. The pouch to hold battery is on the left side and when vest is zipped the battery rides on my hip. I wanted to wear it under coat skiing but battery placement uncomfortable so looking to revamp it.”
“My husband and I buy so much Ororo gear. I love this vest and referred two people to open box items after they saw my vest and they both purchased vests just last week.”
