Hi there, thanks for the review. We see our customer support team is already assisting you, and we’ll make sure to help you further. Let us know if there's anything else.
“I purchased the heated vest as an open box item to help lessen the cost. So, though aware of the return policy of an open box item, I took the chance with sizing. Unfortunately, the vest fits smaller than the listed measurements. It’s slim fitting and a hooded sweatshirt is too bulky to wear underneath.The quality and comfort of the vest are as expected.”
Hello Bob, thank you for your review, and I am sorry to know the size doesn't fit your wife. The item you purchased is the open box item, which is a final sale item and is not eligible for returns or exchanges. Here is the policy for your review - https://www.ororowear.com/pages/returns-exchanges
Our customer service representative will reach out to you to see what further assistance we can provide. We appreciate your understanding and patience in this matter.
“I bought an open-box vest, so the fact that it's too big and I can't return it, is my 'fault.' But it's a bummer because I really love a heated vest! The fact that it's too big and I can't exchange it bums me out every time I put it on. Other than that, the product works well and a heated vest is a brilliant idea for outdoors, movie theaters, and my work office.”
