Hello Bob, thank you for your review, and I am sorry to know the size doesn't fit your wife. The item you purchased is the open box item, which is a final sale item and is not eligible for returns or exchanges. Here is the policy for your review - https://www.ororowear.com/pages/returns-exchanges
Our customer service representative will reach out to you to see what further assistance we can provide. We appreciate your understanding and patience in this matter.
“I bought an open-box vest, so the fact that it's too big and I can't return it, is my 'fault.' But it's a bummer because I really love a heated vest! The fact that it's too big and I can't exchange it bums me out every time I put it on. Other than that, the product works well and a heated vest is a brilliant idea for outdoors, movie theaters, and my work office.”
“I have a friend who is an Ororos ambassador and after hearing her rave about the products I had to try...this is my 2nd purchase for myself. This VEST is high quality -has more fill than I would have thought and fits perfect....It keeps me so cozy on my dog walks and is PERFECT for work-I'm a stage manager and in icy studios...I wish I found Ororos when I was sitting on football bleachers for years lol...I"m 5'7 120 and ordered an xs.”
“The heated vest is perfect for cold days. I can wear a sweatshirt under the vest or a coat over. I’ve even worn it in my house to keep warm. I’d recommend sizing up.”
“This vest does what it promises... I can put it on and warm up very quickly. My only reason not to give it 5 stars was the pocket part isn't as warm as the neck. The neck heating is amazing!”
