Hi there, thank you for your review. Sorry for the unhappy shopping experience. However, according to our return policy, outlet items, final sale items, stickers, coaster, tote bag and free gifts items are not eligible for returns or exchanges. Please feel free to contact our support team at support@ororowear.com if you need any assistance. We are always here to help :)
“The connector seems to malfunction, and I must have tied too hard and broke off some teeth in the apparatus. I'm old, and really needed more explicit instructions!”
Hi Anita, thank you for your review. It is noticed that one of our customer service specialist has contacted you before and asked for more information about this. In case you didn't receive our message, we will get in touch with you as soon as possible. Please don't worry, we will help you resolve this.
