Hi Helene, thank you for your feedback! We’re so glad to hear you love the jacket. We also appreciate your note about charging time. Using a charger with insufficient power may result in slow charging. For the B20M (4800mAh) battery, we recommend a 15W (5V/3A) charger, and it takes about 4 hours to fully recharge (https://www.ororowear.com/products/us-adapter). For best performance, please use the original charging cable provided with the battery. And if you need any further assistance, please feel free to contact us at support@ororowear.com. We will assist you further.
Hi Christine, we’re sorry for the trouble and that this didn’t meet your expectations. Please rest assured that our customer support team is actively following up on your case and working to resolve it as quickly as possible. Thanks for your understanding and for choosing ororo.
