Hi Charlene, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.
Hi Helene, thank you for your feedback! We’re so glad to hear you love the jacket. We also appreciate your note about charging time. Using a charger with insufficient power may result in slow charging. For the B20M (4800mAh) battery, we recommend a 15W (5V/3A) charger, and it takes about 4 hours to fully recharge (https://www.ororowear.com/products/us-adapter). For best performance, please use the original charging cable provided with the battery. And if you need any further assistance, please feel free to contact us at support@ororowear.com. We will assist you further.