“I have been in contact with customer service and I’m waiting for them to respond. The courier sent a picture of a white mailbox which I do have and so does everyone else on my street of a delivery. I checked with all my neighbors and no one received the shipment. I also went to the post office and spoke with them and checked all around my property.Customer service told me to get in touch with the courier, which I did and they told me that the shipper has to file a claim which has not been done yet. I don’t know why. Still waiting to hear back on how to proceed.”
Hi Gail, thank you for sharing the details. We understand how frustrating this situation can be. Our customer service team is currently following up on this with the courier and will continue to assist you on the next steps. Thanks for your patience and understanding while this is being reviewed.
“Although “open box”, it was packaged looking brand new. I needed a spare battery for my vest since I work outside at a food bank in the mountains of NC. The vest is perfect, not bulky like a jacket.”
“We had a couple of issues which was resolved very efficiently and professionally by your great support team I can’t thank you enough for all the support you gave us during the issues we experienced”
“Barely holding a charge. Very low runtime compared to our other battery packs. It’s dead in under 2 hours. I’m wondering if they are used and refurbished? It’s not a value if it doesn’t work.”
Hi there, thank you for sharing your feedback. We understand how frustrating this can be. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.
Hi Nhi, thank you for your feedback. We truly appreciate your suggestion, and we’ll continue working to improve our products. Thanks for your understanding.
Hi William, thank you for your review! If you have any questions, please feel free to contact our customer service team—we’re always happy to help. Thanks for choosing ororo.
Hola Diomedes, gracias por tu comentario. Lamentamos que no haya cumplido con tus expectativas. La duración de la batería puede variar según el entorno, la configuración de calor de tu prenda y otros factores.. Por favor, ponte en contacto con nuestro equipo de servicio al cliente y con gusto te ayudaremos a revisarlo. Gracias por tu paciencia.
