“Long process for a warranty with lots of back and forth. That being said, I got a quick response to my issue. Initial finding said it was a faulty jacket so I had to pay $10 to get a new jacket shipped. The jacket didn’t work, turns out the battery was the issue. So then I had to wait even longer for a battery to be shipped. Great customer service, my biggest complaint is having to pay for shipping on a replacement jacket that ended up not even being the issue.”
“My battery for my heated vest failed and even though it was out of the warranty window, Ororo customer service replaced it for me. I love their products and will definitely buy from them again.”
“I receive an Ororo heated jacket as a gift. The battery sadly wouldn’t charge after a few hours of use. I contacted customer service which was super easy. They ask for a short video and explanation of what’s happening when I charge it and then sent me a new battery which I received in 2 days. Very easy to work them and I will continue to be a customer!”
