Hi Mary, I’m really sorry to hear about the battery issue — that’s certainly not how it should perform. Our customer service team will reach out to you to help troubleshoot and make sure this gets resolved as quickly as possible. Thank you for your patience.
“You sent me a new battery. It had one light when I received it so I started charging it. I charged it for 7hours but it would not go past. 2 lights.
I then tried to connect it to my vest with no luck getting it to work.
I have. Been calling you for a week and Al I get is a busy signal.
I. don’t want to go back and forth with emails.If you could please call me at 978/852/4653 tomorrow we hopefully will get this resolved.”
Hi Robert, I’m truly sorry for the frustration this has caused—we completely understand how important it is to get this resolved quickly. I’ve passed your message to our customer service team and asked them to call you directly to verify the issue and help you get everything working properly. Thank you for your patience — we’ll make sure this gets taken care of.
“The customer service department was very user friendly and informative. The entire process of replacing my batteries was smooth and they arrived as promised on time and in excellent condition. i wish all companies were as efficient and professional as Ororo.”
Hi there. Thank you so much for the wonderful feedback! We’re thrilled to hear that your battery replacement was smooth, and that the batteries arrived on time in excellent condition. We’ll pass your kind words to the whole team.
Hi Lisa, I’m so sorry to hear about the issue with your battery. That’s definitely not the experience we want for you. Our customer service team will reach out shortly to troubleshoot the problem and help ensure your battery works properly. Thank you for your patience.
“My coat and or battery was not working correctly and after emailing, sharing what was happening and some videos to show what was going on my very kind and helpful customer service gal said it was the battery and had a new one shipped out! Everything seems to be working properly!!”
Hi there! Thank you so much for your fantastic review! We're delighted to hear that our customer service team was able to assist you in resolving the issue with your battery promptly. If you have any more questions or need assistance in the future, feel free to reach out.
