“One of the best customer response teams I’ve experienced. They are relatively quick to respond via email, always follow up, ask clear questions, are upfront and clear with directions. Thank you!”
“I bought a vest and the battery would not charge after the first month. I reached out to customer service, had to fill out a short form and submit some photos, and within a few days I had a new battery replacement. I did not have to return the old one either. Very impressive!! I love this vest.”
“The in person technical assistance was great. She led me through several attempts to reset the battery, one of which was briefly successful. My technician even reached out to see if her recommendations had worked. When the battery died the second time, the return process was painless and efficient and we received the replacement battery quickly. My only complaint is taking multiple videos of the lights was something of a pain. Again, the technical staff are the best!”
Hi Miriam, thank you for your feedback. We’re glad to hear you think the vest is great. We understand your concern about battery runtime and charging time—they can vary depending on the heat setting and the charger used. Your comments have been shared with our team as we continue to work on improving battery performance and charging efficiency. Thanks for choosing ororo.
“Received this battery as a replacement for the one that came with the vest. If buying one of the heated vest you might want to consider buying an extra battery. One to charge while using one.I wouldn't recommend a replacement as this is the second battery I have tried. Battery life dose'nt hold, and no where near what is stated in the litterature. Charging time is long.”
Hi there, thank you for sharing your experience. We’re sorry to hear the battery performance hasn’t met your expectations. Please rest assured that our customer support team is already following up and actively working on this matter. Thank you for your patience and for allowing us to assist.
“I wrote to them concerning my battery and was amazed at their quick response. My battery was covered under the warranty and they sent me a replacement. Their correspondence was prompt and I received my replacement quickly.”
