“I have heated vest and gloves from Ororo. Had an issue with one battery with LEDs. No complaints from the company they replaced without any issues. Not only are the heated clothing made very well but great to see a company that stands behind their products now days.”
“Had some trouble with the battery that came with my order. Customer service was polite, professional, instant, supportive, and provided a replacement immediately.”
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“I bought an jacket for my husband for Christmas and the battery was malfunctioning only a month later. Once verified Ororo sent me a new one right away. I only had to pay shipping.”
“I purchased a secondary battery for my husband's vest at the Great American Outdoor Show in pennsylvania. When I got home we went to charge the battery, and realize there was an issue and seemed to be nothing to grab the charger. Upon further review with customer service, it was determined the pin was broken inside of the battery. They immediately sent that a replacement and I received it within 3 days. Hassle-free, and very efficient. So not only am I thrilled with the heated vest that we purchased, customer service was equally as wonderful. Highly recommend.”
