“My son gifted my husband with an Ororo heated sweatshirt. My husband, at 96 years of age, is always cold. (This winter has been especially hard on him.) This heated shirt is a godsend. Unfortunately after one wearing, the battery pack didn't charge.
I contacted the company and they sent me a replacement battery after registering the shirt under warranty.
Dealing with their customer service was pleasant and gratifying. I highly recommend this company.”
Hi Jane, thank you so much for sharing this. We’re truly glad to hear the heated sweatshirt has been such a comfort for your husband this winter. Thank you for your recommendation and for choosing ororo.
“We had a problem with our battery. I contacted the company and they made it easy to correct the situation. We are all good now.
Way to stand behind your product.
Thank you”
“One of the best customer response teams I’ve experienced. They are relatively quick to respond via email, always follow up, ask clear questions, are upfront and clear with directions. Thank you!”
“I bought a vest and the battery would not charge after the first month. I reached out to customer service, had to fill out a short form and submit some photos, and within a few days I had a new battery replacement. I did not have to return the old one either. Very impressive!! I love this vest.”
