“I have purchased several products and truly love them all! This was the first time that I had an issue with anything and the customer service team did an outstanding job on getting the replacement! Kuddo's to your team!”
“My original battery did not perform as expected. Customer service responded quickly and personally and arranged for a return and replacement. They sent a return label and sent the replacement as soon as I put the battery in the mail. I was very pleased because as I told them I was spoiled and didn't want to be without my heated vest!”
“I recently requested a replacement of my battery for one of my Ororo vests, but I didn't have a receipt (item was a gift). The customer service rep was more than happy to replace the battery at no charge - even without a receipt -- she even followed up with me a couple times to make sure I was providing the information and to confirm I received the battery. I will definitely recommend this company becaues of this excellent customer service.”
“I’m extremely disappointed. I got a coat and battery as a gift. I love the coat; it’s so warm, and its heat makes my outdoor hobbies way more enjoyable when it’s cold. BUT the battery does not last ten hours on low—given the insane price of the battery, I expect way more. This is my second one, as they replaced the first (new) one with a (refurbished) one, only for it, too, to not meet the ten hour threshold. I’ll fully charge it again and give it one more go, but as of now, Ororo makes a great product with falsely-advertised, overpriced batteries.”
Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
