“We had a problem with our battery. I contacted the company and they made it easy to correct the situation. We are all good now.
Way to stand behind your product.
Thank you”
“One of the best customer response teams I’ve experienced. They are relatively quick to respond via email, always follow up, ask clear questions, are upfront and clear with directions. Thank you!”
“I bought a vest and the battery would not charge after the first month. I reached out to customer service, had to fill out a short form and submit some photos, and within a few days I had a new battery replacement. I did not have to return the old one either. Very impressive!! I love this vest.”
“The in person technical assistance was great. She led me through several attempts to reset the battery, one of which was briefly successful. My technician even reached out to see if her recommendations had worked. When the battery died the second time, the return process was painless and efficient and we received the replacement battery quickly. My only complaint is taking multiple videos of the lights was something of a pain. Again, the technical staff are the best!”
“Love this jacket. Perfect for my needs. I’ve recommended it to family and friends who now have their own jackets and vests.
Funny story, I was walking through a metal detector at a football game and set off the alarm. Security was amused by how many batteries I had on in my coat, vest, and stadium seat. But I was happily warm the entire game.”
Hi Miriam, thank you for your feedback. We’re glad to hear you think the vest is great. We understand your concern about battery runtime and charging time—they can vary depending on the heat setting and the charger used. Your comments have been shared with our team as we continue to work on improving battery performance and charging efficiency. Thanks for choosing ororo.
