“I contacted Ororo about a defective battery and was told I needed to send the old one back in order to replace. Once I did that, along with the charing cord, (with pre-paid postage provided by Ororo) I was quickly sent a new one, plus a new cord and charging block. This one works great - BUT I had to pay $10 in advance for shipping to get a replacement battery. I feel like this was unnecessary. Unfortunately, I did not have a choice as I needed the battery. The battery charge does not last more than 6-8 hours, so I am constantly charging overnight. I love this vest, but the battery life is pretty bad and I feel like I should not have had to pay the $10 shipping to replace a defective one.”
Hi there, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our customer service and overall experience. If you have any other questions, please feel free to contact our customer service team. Thanks for your patience.
“I received an Ororo heated coat for Christmas and enjoy it very much. The battery took an abnormally long time to charge however. I contacted customer service about the issue. Service was courteous and professional. A replacement battery was received promptly. Great product and customer service. Would highly recommend”
“Would have preferred that you send the replacement without my having to send you the dead battery first, as I had to go 3+ weeks without my vest. I understand that you do that because some people never return the original. But, if Amazon can send replacements and trust that I’ll send the bad one back, other companies should have a similar way of doing business.”
Hi Linda, thanks for sharing your perspective. We understand how inconvenient it can be to be without your vest while waiting for a replacement, and we appreciate you taking the time to explain how this impacted you. Your feedback is valuable to us, and we’ll continue looking for ways to improve the overall replacement experience. Thank you for your patience and for sharing your thoughts.
“Customer service could not have been better!! They ordered a new battery for my vest and it was just what I needed. They repeatedly contacted me to ensure all was well and that there were no issues outstanding. Thank you so much!!”
Hi Dianne, thanks for sharing your experience. We understand how frustrating this situation can be, especially when you’re trying to get the correct item. Your case is currently being handled by our customer service team, who is actively following up to help resolve this. We appreciate your patience and understanding.
