“I had excellent customer service to have the battery replaced. I was hesitant to reach out to begin with because I believe it was a non refundable item. However, the fact that the battery rattled I had a feeling it wasn't going to work, but still tried it. When I reached out to explain the situation I immediately got a response and I was very pleased with the outcome. Thank you!”
“We had purchased one of the heated jackets but unfortunately it had a defective battery. We contacted customer service and within 2 days the issue was resolved and we were sending the defective battery back and getting the new one all within a week. I am very impressed with their customer service and their products.”
“Long process for a warranty with lots of back and forth. That being said, I got a quick response to my issue. Initial finding said it was a faulty jacket so I had to pay $10 to get a new jacket shipped. The jacket didn’t work, turns out the battery was the issue. So then I had to wait even longer for a battery to be shipped. Great customer service, my biggest complaint is having to pay for shipping on a replacement jacket that ended up not even being the issue.”
“My battery for my heated vest failed and even though it was out of the warranty window, Ororo customer service replaced it for me. I love their products and will definitely buy from them again.”
