“When my order arrived, we immediately noticed the battery had a loose component inside and would not charge. Ororo handled the situation quickly and efficiently, and we soon had a replacement battery shipped to us even though we were overseas. Couldn't ask for better service.”
“Purchased a heated vest, and the battery pack was faulty, would not charge. Reached out to customer service and they were very helpful and quick to replace.”
“Was very disappointed in product. I also bought the coat and it didn’t heat up at all. Jacket is fortunately of good quality, so it’s wearable as a light winter coat.”
“My husband's vest came with a devective Mini 5K Battery. Customer service asked for a picture of the defective battery and then promptly sent me a replacement. Thank you!”
