“The issue with the battery I owned is that I had never used it
Ororo was very generous in agreeing to replace it, even though it was out of the warranty period. Iam very appreciative.”
Hi Kevin, thank you for your review! We’re happy to hear the new style is working well, and we appreciate you sharing your thoughts. Thanks for your support.
Hi Mary, I’m really sorry to hear about the battery issue — that’s certainly not how it should perform. Our customer service team will reach out to you to help troubleshoot and make sure this gets resolved as quickly as possible. Thank you for your patience.
“You sent me a new battery. It had one light when I received it so I started charging it. I charged it for 7hours but it would not go past. 2 lights.
I then tried to connect it to my vest with no luck getting it to work.
I have. Been calling you for a week and Al I get is a busy signal.
I. don’t want to go back and forth with emails.If you could please call me at 978/852/4653 tomorrow we hopefully will get this resolved.”
Hi Robert, I’m truly sorry for the frustration this has caused—we completely understand how important it is to get this resolved quickly. I’ve passed your message to our customer service team and asked them to call you directly to verify the issue and help you get everything working properly. Thank you for your patience — we’ll make sure this gets taken care of.
