“Would have preferred that you send the replacement without my having to send you the dead battery first, as I had to go 3+ weeks without my vest. I understand that you do that because some people never return the original. But, if Amazon can send replacements and trust that I’ll send the bad one back, other companies should have a similar way of doing business.”
Hi Linda, thanks for sharing your perspective. We understand how inconvenient it can be to be without your vest while waiting for a replacement, and we appreciate you taking the time to explain how this impacted you. Your feedback is valuable to us, and we’ll continue looking for ways to improve the overall replacement experience. Thank you for your patience and for sharing your thoughts.
“Customer service could not have been better!! They ordered a new battery for my vest and it was just what I needed. They repeatedly contacted me to ensure all was well and that there were no issues outstanding. Thank you so much!!”
Hi Dianne, thanks for sharing your experience. We understand how frustrating this situation can be, especially when you’re trying to get the correct item. Your case is currently being handled by our customer service team, who is actively following up to help resolve this. We appreciate your patience and understanding.
“The issue with the battery I owned is that I had never used it
Ororo was very generous in agreeing to replace it, even though it was out of the warranty period. Iam very appreciative.”
