Hi Miriam, thank you for your feedback. We’re glad to hear you think the vest is great. We understand your concern about battery runtime and charging time—they can vary depending on the heat setting and the charger used. Your comments have been shared with our team as we continue to work on improving battery performance and charging efficiency. Thanks for choosing ororo.
“Received this battery as a replacement for the one that came with the vest. If buying one of the heated vest you might want to consider buying an extra battery. One to charge while using one.I wouldn't recommend a replacement as this is the second battery I have tried. Battery life dose'nt hold, and no where near what is stated in the litterature. Charging time is long.”
Hi there, thank you for sharing your experience. We’re sorry to hear the battery performance hasn’t met your expectations. Please rest assured that our customer support team is already following up and actively working on this matter. Thank you for your patience and for allowing us to assist.
“I wrote to them concerning my battery and was amazed at their quick response. My battery was covered under the warranty and they sent me a replacement. Their correspondence was prompt and I received my replacement quickly.”
“Customer service was great. Yolanda helped me through the process. She was kind and patient. I was having trouble charging the battery. I contacted customer service. They were on top of things. They sent me a new one quickly. Very nice company to deal with.”
Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we appreciate you taking the time to let us know. We’ll continue working to improve our customer service and overall experience. Thanks for your understanding.
