Hi Kevin, thank you for letting us know. We appreciate you taking the time to share your experience and feedback. If you have any questions about your order, please feel free to provide your order details, and we’ll be happy to help check this for you. Thank you for your understanding.
“The battery is great plus it's lightweight.
Now for the shipping. Shipping is slow. Ororo does not give updates in a timely order. You have to make an acct with SHOP to see the tracking details. Only after a week and emailing customer service did they respond to me with tracking. Be prepared your order is not going to arrive quick.”
Hi Jenny, thanks for your review and for noting the battery and weight. We’re sorry about the slow shipping and the lack of timely updates. We’ll check with our shipping team to improve communication. Appreciate your patience and the feedback. If you need any other help, we’re here for you.
Hi there, thank you for sharing your feedback. I’m really sorry for the confusion — I understand how frustrating it can feel when the charging info isn’t clear. Our jackets no longer include a wall charger for environmental reasons, but you can use any USB-C adapter you already have at home. For the best performance, a 5V/3A charger will fully charge the battery in about 4 hours. If you need any help choosing the right charger or want us to double-check your setup, our customer service team is always happy to assist.
“I bought an Ororo heated vest but didn't have an applicable charger. This charger and cable charged the vest battery within 4 hours. I wore it for 5 hours and the battery still had half its life remaining.”
