“My unit arrived broken, a piece on the top was
already busted. I can’t even turn it on.
Also my “new” unit has a date on the bottom from 6 years ago, it’s not very new. Now I have to register it, submit a warranty, wait until they approve it, then I have to print a label (I don’t own a printer, super inconvenient) then I have to drive to a drop off location, all because of an inaccessible cap that popped off. Once I finally get a working unit, if I’m happy with it I’ll leave a better review at that time.”
Hi there,
In our chat, we provided a method by which you could repair the cap yourself and also offered a way to ship the unit back to us so we could repair the unit for you. Your experience is important to us, and we want to make up for this inconvenience. Please reach out to us at cs@phonesoap.com so we can take care of this for you!
“This is my second AirSoap. The first one eventually wore out after several years of use. It does a great job and I like that the filters can be washed and that I don't have to buy replacement filters. It's easy to take care of. The light on the bottom of the unit also makes a nice night light for when you get up in the middle of the night. This is a very effective air filter. I sleep better with it running in my bedroom.”
“I really love my AirSoap. This purchase is my second AirSoap. I have recommendations to my friends and they are also happy with theirs. When it is time to clean it, I am amazed on how much pollutants it catches. Their Customer Support is very responsive to any questions or concerns.”
“Love this! This is our second one. We have it in a shared office where my husband smokes and I do not. The cleaning is a little fussy but worth it not to have to continually buy filters. Love it!”
