“It is a great comfort knowing that I can clean effectively so many things without damaging them. Also it is a good looking appliance. I say to friends it looks like a tanning bed for your phone.
I have already ordered the larger one that you clean much larger items.”
“I use my phone soap Pro several times a day. I have a small Swiss Army knife that I sanitize every time I open a box from UPS. The light on my unit is fidgety. It no longer illuminates the top of the unit. I can tell the unit is working because I can see the light shining through the little hole on the side that is there for your phone cord to pass through. At first the unit would light up as it is supposed to. Then it would no longer illuminate the lid, but I could tell it was working by looking through that little hole. Now I have to touch the top in order to get it to start working. That is annoying. The company offered to have me return it so they could work on it, but in this day and age I would rather keep it close at hand!”
“I already owned this product before the Coronavirus outbreak. Luckily, I purchased one for each of my adult children at the beginning of March when you still had them available for purchase. We all use it everyday to clean our iPhones.”
“I received my PS Pro quickly! It works fine, though, truthfully, you have to take it on faith that it works since there is no visible difference on your phone. You have to be careful because the UV lights on the top of the unit are exposed.
My PS Pro does a 10-minute cycle rather than the promised 5-minute cycle. I called immediately, and they agreed to send me a replacement PS Pro with the 5-minute timer in it and, in return, I would return my original one. That seemed fair to me.
However, after a week and a half and repeated attempts to communicate, they finally sent me a replacement unit: still with the 10-minute timer and without a return label so I could return one of them (which would only be fair).
A few weeks later, I noticed one of them would not turn off: close inspection revealed that one of the bulbs was slightly cracked. The customer service team promptly issued me a return label so they can fix/replace it. Of course, all I really want is one unit with a 5-minute timer.”
