“The initial road to getting my PhoneSoap Pro wasn't the smoothest, but it was handled incredibly. I placed my order 3/6/2020 and opted for the standard shipping which was 3-7 business days. Sooner than that time, I received a notification that my unit had shipped and I received my tracking number. I waited and waited, but nothing came and the tracker kept showing it was in Utah, where it originates. I'm all for allowing full processing time, so I waited the whole 7 business days and still nothing. Knowing they were likely busy during this time with everyone wanting to disinfect everything, I waited about another three business days. Every time I checked the tracking ID, it said it was in Utah. At this point, I messaged them via chat to inquire about the status or receive a refund if it was no longer available (it went to email since they weren't available at the time) and they got back to me within a few hours (awesome!). They apologized for the delay and stated they were having issues with some of the USPS orders not leaving the post office. They sent out another unit and upgraded my delivery to next day air free of charge. I received it the next day and have been enjoying it ever since! They even sent a follow-up email to ensure my unit was received. The entire exchange was handled so beautifully and I was quite pleased, impressed and appreciative. Many businesses should take a page out of the PhoneSoap Customer Service playbook. This is my first PhoneSoap unit and I already know if/when that one goes out, I'll purchase another. My sister has used mine and she plans on purchasing her own once they're back in stock. Thank you PhoneSoap Team, you as well as your product are excellent!”
“I use this to sanitize my iPhone ,watch and credit cards. Actually anything that will fit inside. Feel very comfortable but wish it were easier to open.”
“I have only had my PhoneSoap Pro for a short time. It maybe a 5 Star device however I have not had it long enough to know. Besides the usual stuff to disinfect, I have added a few of my Virus masks as well. As a "Virus "Surgical mask is thicker, more expensive than a standard mask, I have been reusing my masks a few days by putting them in my phonesoap Pro. Still waiting for my HomeSoap unit to arrive. Wish they would speed things up.”
“The sanitizing area is fairly large. Fits both our iPhones and Androids. Long enough for a dollar bill or 3 credit cards. Easy to use and provides peace of mind”
“So glad I had the foresight to buy one of these before things got crazy. We love our PhoneSoap and use it for everything. Thanks for making an excellent product.”
“I purchased PhoneSoap and have used it for about a month. I like how quickly it can sanitize my iPhone. Recently, I placed a few credit cards inside PhoneSoap for a few moments, and there was a burning odor. I am not sure why this happened and wonder if my PhoneSoap may be defective?”
