“It works OK now. The prior generations of PhoneSoap seem to expire after 2 years, and can't be repaired even if the problem is as simple as a burned-out LED. I hope this unit lasts longer but the evidence does not support the idea.”
Hi there,
We appreciate your feedback!
We’re sorry to hear about your past units. For clarity, our UV-C bulbs are covered under a lifetime warranty, so if a unit's UV-C bulb ever burns out, we’re happy to help get that taken care of.
We’re always working to improve our products and their longevity, and feedback like yours helps us do that. If you ever run into an issue or have questions, our team is here to help.
Team PhoneSoap
Hi Garett,
I'm so sorry to hear you haven't seen an update on your repair. I want to help get this resolved quickly. Please contact cs@phonesoap.com and ask for Daphne, so we can locate your ticket and I can provide an update.
Warm regards,
Daphne // PhoneSoap
“My first one stopped working within the warranty period. Instead of sending me a replacement of the same model, they sent me a refurbished standard phone soap. Not the phone soap pro. Poor customer service”
“ORDERED VERY EARLY DECEMBER FOR CHRISTMAS GIFTS. NEVER RECEIVED. WROTE CUSTOMER SERVICE, ONLY RECEIVED HALF OF EHAT I PAID!! STILL TRYING TO GET REFUND! CANNOT RECOMMEND DOING BUSINESS WITH YOUR COMPANY!”
