“I like to place my AirPods in there I use the end of the air pods to pry open the case a little bit so the case gets sanitized in sight too. These are great for whatever fits in there, but you do have to be careful that you don’t break the bulbs. They are covered by glass in the base, but they aren’t covered up in the lid. I often think about what came first the chicken or the egg; because you have to wash your hand before you open the lid and wash the hand that placed the item in there after you close the lid. lol! Otherwise what will clean the lid after you open and close it after handling an object that needs sanitizing.”
“Discount code wasn’t sent to me after I signed up for email, neither was the free item for registering. Needs an on/off switch. Also feels pretty cheap for the price, but I guess it’s getting the job done.”
Hi there,
I'm so sorry to hear about the missing discount code and free item! If you reach out with your account details to our support team, they can review what happened and help make sure you receive this. Thanks for sharing your feedback about the button, as well! We do have two units that have a manual button feature--our PhoneSoap Pro and HomeSoap.
Warm regards,
Team PhoneSoap
“I am very happy and satisfied with this product. It is working very well, just like the directions instructed you. I must admit, I am sanitizing my phone almost everyday. Sometimes I will forget. I will say this, it does give you a little piece of mind. Knowing that your phone and other small items are being sanitized. I highly recommend this product.”
“It works OK now. The prior generations of PhoneSoap seem to expire after 2 years, and can't be repaired even if the problem is as simple as a burned-out LED. I hope this unit lasts longer but the evidence does not support the idea.”
Hi there,
We appreciate your feedback!
We’re sorry to hear about your past units. For clarity, our UV-C bulbs are covered under a lifetime warranty, so if a unit's UV-C bulb ever burns out, we’re happy to help get that taken care of.
We’re always working to improve our products and their longevity, and feedback like yours helps us do that. If you ever run into an issue or have questions, our team is here to help.
Team PhoneSoap
Hi Garett,
I'm so sorry to hear you haven't seen an update on your repair. I want to help get this resolved quickly. Please contact cs@phonesoap.com and ask for Daphne, so we can locate your ticket and I can provide an update.
Warm regards,
Daphne // PhoneSoap
