“It definitely cleans the phone with UV light, but it’s really hard to open, which seems like a simple design flaw that should have been figured out a long time ago.”
Hi James,
Thank you for reaching out! I'm so sorry that you're having a hard time opening this unit. The lid is designed to be heavier with a higher seal to close to ensure that the UV-C light is trapped inside. You can reach out to cs@phonesoap.com and our team has recommendations for those struggling with this heavier lid.
Thank you so much!
PhoneSoap Support
“It's a well-made, sturdy and elegant product. If I had one piece of feedback, the "latch" strength on the lid is ~30% greater than would feel ideal to me. I'm glad it's secure, but it can take a bit of effort to open.”
“I had ordered 5 units as gifts and received only 1 of 5. Customer service was horrible and did not return any of my emails. I "chatted" once with a representative and was told they would get back to me, however, they never did. I have purchased many times in the past with no problem whatsoever and I am very disappointed with the lack of customer service in assisting in investigating what happened to the other four units that were never received. Needless to say, I will not be purchasing from your company ever again and would not recommend it.”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
“Your single biggest issue is that the case is snap together. Making the product not serviceable makes me want to switch to a competative company.
The BeReal power plug was not reinforced on your previous model. Poor design.”
“I can’t tell if it works. But I’m buying the technology I guess. I’m not about to be ‘testing’ the device. But I’m sure it works and helps. The pro version is done in 5 minutes”
“The only thing that consistently is a problem is the white light fading out very soon and the red light goin going on. Then I have to send in my phone soap to have you all fix the light”
