“I had ordered 5 units as gifts and received only 1 of 5. Customer service was horrible and did not return any of my emails. I "chatted" once with a representative and was told they would get back to me, however, they never did. I have purchased many times in the past with no problem whatsoever and I am very disappointed with the lack of customer service in assisting in investigating what happened to the other four units that were never received. Needless to say, I will not be purchasing from your company ever again and would not recommend it.”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
“Your single biggest issue is that the case is snap together. Making the product not serviceable makes me want to switch to a competative company.
The BeReal power plug was not reinforced on your previous model. Poor design.”
“I can’t tell if it works. But I’m buying the technology I guess. I’m not about to be ‘testing’ the device. But I’m sure it works and helps. The pro version is done in 5 minutes”
“The only thing that consistently is a problem is the white light fading out very soon and the red light goin going on. Then I have to send in my phone soap to have you all fix the light”
“this is the only one to get :
- powered by USB-C (no need for a barrelplug)
- (4) lighting elements (2 shining from the top, 2 from the bottom)
- twice as fast as the basic version
it's lovely when deciding is this easy”
“Honest truth review- I ordered this Phonesoap to replace one I have had that no longer works.
Received it promptly…. And it did not work. Tried numerous plugs - nothing. I called customer support first and got a recording, it directed me to “Chat” - more recorded messaging, then tried online repair instructions - wanted me to replace a light bulb. Where ? How do I access this light bulb ? No instructions for that. It took me several tries to get a return label … finally received the label and I sent it back for a refund. Now 2 weeks later and STILL no refund . My first experience with your company, 3 years ago, was great … this time it seems more like a scam than a legitimate business.”
Hi there,
Thank you so much for reaching out! I am so sorry to hear about this! Please reach out to me using our email cs@phonesoap.com with your RMA and I would be happy to manually assist with this refund.
Thank you!
Daphne // PhoneSoap Support
