“Your single biggest issue is that the case is snap together. Making the product not serviceable makes me want to switch to a competative company.
The BeReal power plug was not reinforced on your previous model. Poor design.”
“I can’t tell if it works. But I’m buying the technology I guess. I’m not about to be ‘testing’ the device. But I’m sure it works and helps. The pro version is done in 5 minutes”
“The only thing that consistently is a problem is the white light fading out very soon and the red light goin going on. Then I have to send in my phone soap to have you all fix the light”
“this is the only one to get :
- powered by USB-C (no need for a barrelplug)
- (4) lighting elements (2 shining from the top, 2 from the bottom)
- twice as fast as the basic version
it's lovely when deciding is this easy”
“Honest truth review- I ordered this Phonesoap to replace one I have had that no longer works.
Received it promptly…. And it did not work. Tried numerous plugs - nothing. I called customer support first and got a recording, it directed me to “Chat” - more recorded messaging, then tried online repair instructions - wanted me to replace a light bulb. Where ? How do I access this light bulb ? No instructions for that. It took me several tries to get a return label … finally received the label and I sent it back for a refund. Now 2 weeks later and STILL no refund . My first experience with your company, 3 years ago, was great … this time it seems more like a scam than a legitimate business.”
Hi there,
Thank you so much for reaching out! I am so sorry to hear about this! Please reach out to me using our email cs@phonesoap.com with your RMA and I would be happy to manually assist with this refund.
Thank you!
Daphne // PhoneSoap Support
“The device works well. The only problem with the delivery was that I received a charger with an American plug.
I live in Australia.
I have contacted the sender and received a preliminary reply.
I am waiting to receive the correct wall charger.”
