“On a general and basic level, we understand how UV light inactivates bacteria. As such, we believe the product works on a trust/consumer level. However, if there was a way to have "visible" evidence to know that the light is still working as efficiently as it should, or even just "visible" evidence that it works, it would provide a stronger feel of confidence. I am not sure a method to provide visible confirmation to a typical homeowner, exists, but it might help.”
“PhoneSoap still hasn't fixed an old design flaw. They use a hall effect sensor and a magnet to detect whether the device is open or closed. That's not a flaw. The flaw is that they have something ferric near the sensor, and so the magnet holds the device closed. Unless you forgot to pay the gravity bill, gravity will keep it closed. The problem with the magnet and ferrous material is that the strength of attraction is greater than the weight of the bottom half of the device, so if you grab the lid and lift, the whole device lifts up instead of opening up. They tried adding some sticky material to the bottom to make it stick to your desk or table, but that's a bad fix for anyone who wants to move the device around. There's probably a steel screw that could be replaced with a non-magnetic stainless steel screw, but they haven't gotten that far with their design.”
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PhoneSoap Support
“I Love My PhoneSoap, and the color I chose and the size.
My Phone Fits Prefect even with case. I love the fact it has colors to choose from. I also bought the pads for cleaning my phone screen, lovem, I even put my pads inside for Sanitizing Oh, and I love the fact it came with charger.”
“Well-designed product that not only helps protect our family from germs, but looks so sleek on my desk. My bright red product adds a wonderful "pop of color" that I love.
PhoneSoap Customer Service is very responsive and helpful. They are among a few companies I can count on one hand who respond to customer inquiries. Their "follow-thru" is simply amazing. I so appreciate their helping me.
Thank you PhoneSoap team. You have helped us he duration of the COVID ordeal and I've recommended you to friends and family.”
