HI there,
Thank you so much for reaching out! During this busy holiday season, our team is working to respond to messages as quickly as possible and will get back to you soon!
PhoneSoap Support
“The PhoneSoap Pro has a nice internal size for disinfecting larger iPhones and small items. Having USB-C ports and the five minute completion time is a plus.”
“Works as advertised. My only issue with phonesoap is there's not an on/off or start button. The bulbs have a lifespan, but every time you take something out of it and close the lid, it starts the process again, so technically you're getting half of the total usage (unless you unplug each time you finish)”
“EVERYONE is getting a PhoneSoap for Christmas. I'm by no means a germaphobe (just a regular amount of cautious) and love having a super quick and easy device to blast away the nasties. I have an iPhone 14 Pro and it fits with the case on with room to spare. Other things that fit: my Roku remote, my AirPods, my keys, my glasses, and my sunglasses. I wish I'd gotten a PhoneSoap a million years ago, but I'm stoked to have it now (and to give everyone in my family one too!).”
“It definitely cleans the phone with UV light, but it’s really hard to open, which seems like a simple design flaw that should have been figured out a long time ago.”
Hi James,
Thank you for reaching out! I'm so sorry that you're having a hard time opening this unit. The lid is designed to be heavier with a higher seal to close to ensure that the UV-C light is trapped inside. You can reach out to cs@phonesoap.com and our team has recommendations for those struggling with this heavier lid.
Thank you so much!
PhoneSoap Support
“It's a well-made, sturdy and elegant product. If I had one piece of feedback, the "latch" strength on the lid is ~30% greater than would feel ideal to me. I'm glad it's secure, but it can take a bit of effort to open.”
“I had ordered 5 units as gifts and received only 1 of 5. Customer service was horrible and did not return any of my emails. I "chatted" once with a representative and was told they would get back to me, however, they never did. I have purchased many times in the past with no problem whatsoever and I am very disappointed with the lack of customer service in assisting in investigating what happened to the other four units that were never received. Needless to say, I will not be purchasing from your company ever again and would not recommend it.”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
