“This was automatically added at checkout. I did not want it. I didn't notice until my credit card was being charged and then it was too late to remove it.”
Hi there,
Thank you for bringing your experience to our attention. Redo is a package protection and free return addition available on our website. This ensures that we can replace any lost, damaged, or defective items and offers free shipping for refunds or exchanges within 30 days of purchase. This addition is fully optional and can be removed from your cart or at check-out.
If you have any further questions or need assistance, please don’t hesitate to reach out to us. We’re here to help!
Warm regards,
Team PhoneSoap
Hi Stephanie,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your return request was not processed as expected, especially after you paid for the package protection service. We understand how frustrating this can be. Please contact us at cs@phonesoap.com; we would happily assist you further!
We appreciate your feedback, as it helps us improve our services.
Warm regards,
Team PhoneSoap
“They automatically added a $5 purchase "free and easy returns" to my order, then when I emailed customer support to remove it they never responded. you should not nickle and dime your customers buying expensive products”
Hi Tres,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered. Redo is a package protection and free return option available on our website. This ensures that we can replace any lost, damaged, or defective items and offers free shipping for refunds or exchanges within 30 days of purchase. This addition is fully optional and can be removed from your cart or at checkout.
We appreciate your input as it helps us improve our services. Please know that we take your concerns seriously and are committed to providing a better experience moving forward. If you need further assistance, please don’t hesitate to reach out.
Warm regards,
Team PhoneSoap
Hi Debb,
Thank you for your feedback! We completely understand your perspective on returning items, and we aim to ensure a smooth return process for all our customers. Redo is a package protection and free return addition available on our website. This ensures that we can replace any lost, damaged, or defective items and offers free shipping for refunds or exchanges within 30 days of purchase. This addition is fully optional and can be removed from your cart or at check-out.
Please let me know if you have any questions!
Best,
PhoneSoap Support
Hi there,
Thank you for taking the time to share your thoughts with us. It's important to us that our customers feel comfortable and informed about their purchasing decisions.
Redo is a package protection and free return addition available on our website. This ensures that we can replace any lost, damaged, or defective items and offers free shipping for refunds or exchanges within 30 days of purchase. This addition is fully optional and can be removed from your cart or at check-out.
If you have any further questions or need assistance, please feel free to reach out to our support team. We’re here to help!
Best,
PhoneSoap Support
