Hi Aaron,
I’m so sorry you’re frustrated. I can’t access your order details here, but if you reach out to our support with your order number and any refund references, they can review why the refund amount differs and guide you on the next steps.
Kind regards,
Team
Hi Steve,
Thank you for reaching out! I'm so sorry that you're unhappy with your free return package! This product is to cover the cost of a return label for a refund or exchange, so if you need any help processing this on our website, please let us know and our team would be happy to help!
PhoneSoap Support
“I keep writing to ask how to return it and all they wanna do is swap it out with something else so there is no free return to get your money back and you just have to buy something else from them not good”
Hi Steven,
I'm so sorry for this confusion! I was able to locate your thread and follow up under our most recent response! This Free Returns product does cover the cost of return for exchange or refund, and we're happy to help with either option depending on your preference!
We look forward to hearing from you!
PhoneSoap Support
“This was automatically added at checkout. I did not want it. I didn't notice until my credit card was being charged and then it was too late to remove it.”
Hi there,
Thank you for bringing your experience to our attention. Redo is a package protection and free return addition available on our website. This ensures that we can replace any lost, damaged, or defective items and offers free shipping for refunds or exchanges within 30 days of purchase. This addition is fully optional and can be removed from your cart or at check-out.
If you have any further questions or need assistance, please don’t hesitate to reach out to us. We’re here to help!
Warm regards,
Team PhoneSoap
