Dear William,
First and foremost, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback regarding your experience with our Free Returns + Package Protection $3.98 service. Your input is truly appreciated.
We apologize for your inconvenience and understand your frustration with not being able to opt-out of the package protection. We strive to provide a seamless and hassle-free experience for all our customers, and we regret that this feature did not meet your expectations. However, the package production is optional and you should be able to remove this option when clicking the shopping cart icon before checkout.
Once again, we sincerely appreciate your feedback and thank you for bringing this to our attention. We are committed to continuous improvement and hope to exceed your expectations in the future.
If you have any other inquiries or require further assistance, please do not hesitate to reach out to us.
Best regards,
Phonesoap support.
“cumbersome process, software has a glitch requests photo upload but will never upload so you cant receive refund until you email for help and wait, no human to talk to to get help from”
Dear Eric,
Thank you for taking the time to provide us with your feedback on our Free Returns + Package Protection for $2.98. We appreciate your efforts in letting us know about your experience, and we apologize for the inconvenience caused.
We understand that the process can be cumbersome and that the software may have a glitch, particularly in regard to requesting photo uploads. We apologize for the frustration this has caused.
However, please reach out to us via email at cs@phonesoap.com and we would be more than happy to assist you with the returns process!
Thank you and we look forward to assisting you!
Phonesoap support.
Dear Fred, Thank you so much for taking the time to share your feedback about our Free Returns + Package Protection offer priced at $2.98. We truly appreciate your input and value your perspective on this matter.
We apologize for any inconvenience or confusion caused by the concept of prepaying for returns. We understand your concerns about the implications it may have on the assurance of product satisfaction. Your point about the correlation between faith in the product and the need to purchase it is an important one, and we appreciate you raising this issue.
To improve our services, we would be grateful if you could provide further insights on how we can address this concern. Your input will greatly assist our team in finding ways to better cater to our customer's needs and preferences. We are committed to making your experience with us as seamless and satisfactory as possible.
Once again, thank you for sharing your thoughts with us. We truly value your feedback and look forward to working towards a better solution in the future.
Warm regards,
Phonesoap support.
“This gets automatically added with no option to remove. How can it say "free" in the name and cost me money without any option to decline it? Totally shady.”
Dear Jeff, Thank you for taking the time to provide us with your feedback regarding our Free Returns + Package Protection for $2.98. We truly appreciate your input and value your opinion as it helps us to improve our services.
This service should be removable and should not be automatically added to your cart if not manually added. However, please let us know if you are unable to remove it, and we would be happy to look into this for you!
Thank you,
Phonesoap support.
