“This gets automatically added with no option to remove. How can it say "free" in the name and cost me money without any option to decline it? Totally shady.”
Dear Jeff, Thank you for taking the time to provide us with your feedback regarding our Free Returns + Package Protection for $2.98. We truly appreciate your input and value your opinion as it helps us to improve our services.
This service should be removable and should not be automatically added to your cart if not manually added. However, please let us know if you are unable to remove it, and we would be happy to look into this for you!
Thank you,
Phonesoap support.
HI there,
Thank you so much for reaching out! During this busy holiday season, our team is working to respond to messages as quickly as possible and will get back to you soon!
PhoneSoap Support
Hi,
We're so sorry that you're unhappy with your purchase! Please reach out to us and let us know what issue you're experiencing and we would be happy to help!
PhoneSoap Support
