Dear C,
Thank you so much for taking the time to provide us with your valuable feedback regarding Free Returns + Package Protection for $2.98. We truly appreciate you sharing your experience with us.
First and foremost, we want to apologize for any inconvenience or disappointment you may have experienced. We constantly strive to improve our services and feedback like yours helps us identify areas where we can enhance our customer experience.
We understand that there were some issues with the Free Returns + Package Protection service, and we would love to hear more about your specific encounter. Could you kindly provide us with further details about what happened? We are eager to understand the situation better and find ways to make things right.
Your input is crucial to us, and we want to ensure that our services meet your expectations. If there are any suggestions or improvements you would like to recommend, please don't hesitate to let us know. Your insights will help us enhance our offerings and better serve you and our valued customers in the future.
Once again, we want to express our gratitude for your feedback. Your honesty is truly appreciated, and we look forward to addressing the issues you encountered to provide you with a much-improved experience.
Thank you for your understanding and support.
Best regards,
Phonesoap support.
“Did not receive my toothbrush sanitizer and no one has gotten back to me about getting another one shipped. A waste of money. Poor customer service.
This is the order number.PhoneSoap Order #429350
My contact information is leiah.dotlich@gmail.com
Thank you”
Dear Corazon,
Thank you so much for taking the time to share your feedback regarding our Free Returns + Package Protection for $2.98. We truly appreciate your honest review and apologize for the inconvenience you experienced.
It's deeply disappointing to hear that you did not receive your toothbrush sanitizer and have not yet received any assistance regarding a replacement. We understand how frustrating this situation must be for you and we apologize for any inconvenience caused.
Customer satisfaction is our utmost priority, and we want to make things right for you. We would like to ask for your assistance in understanding how we can improve our services. Could you kindly provide us with more details about your order, such as the order number or any relevant information, so that we can investigate this matter and find a suitable solution?
Again, we apologize for the lapse in customer service and any inconvenience caused. Your feedback is invaluable in helping us enhance our services and prevent such issues from happening in the future. Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Phonesoap support.
Dear William,
First and foremost, we would like to express our sincere gratitude for taking the time to provide us with your valuable feedback regarding your experience with our Free Returns + Package Protection $3.98 service. Your input is truly appreciated.
We apologize for your inconvenience and understand your frustration with not being able to opt-out of the package protection. We strive to provide a seamless and hassle-free experience for all our customers, and we regret that this feature did not meet your expectations. However, the package production is optional and you should be able to remove this option when clicking the shopping cart icon before checkout.
Once again, we sincerely appreciate your feedback and thank you for bringing this to our attention. We are committed to continuous improvement and hope to exceed your expectations in the future.
If you have any other inquiries or require further assistance, please do not hesitate to reach out to us.
Best regards,
Phonesoap support.
“cumbersome process, software has a glitch requests photo upload but will never upload so you cant receive refund until you email for help and wait, no human to talk to to get help from”
Dear Eric,
Thank you for taking the time to provide us with your feedback on our Free Returns + Package Protection for $2.98. We appreciate your efforts in letting us know about your experience, and we apologize for the inconvenience caused.
We understand that the process can be cumbersome and that the software may have a glitch, particularly in regard to requesting photo uploads. We apologize for the frustration this has caused.
However, please reach out to us via email at cs@phonesoap.com and we would be more than happy to assist you with the returns process!
Thank you and we look forward to assisting you!
Phonesoap support.
Dear Fred, Thank you so much for taking the time to share your feedback about our Free Returns + Package Protection offer priced at $2.98. We truly appreciate your input and value your perspective on this matter.
We apologize for any inconvenience or confusion caused by the concept of prepaying for returns. We understand your concerns about the implications it may have on the assurance of product satisfaction. Your point about the correlation between faith in the product and the need to purchase it is an important one, and we appreciate you raising this issue.
To improve our services, we would be grateful if you could provide further insights on how we can address this concern. Your input will greatly assist our team in finding ways to better cater to our customer's needs and preferences. We are committed to making your experience with us as seamless and satisfactory as possible.
Once again, thank you for sharing your thoughts with us. We truly value your feedback and look forward to working towards a better solution in the future.
Warm regards,
Phonesoap support.
