Hi there,
Thank you for sharing your experience with us! We’re glad to hear that you found value in our Free Returns + Package Protection.
We understand how important exchanges are, and we want to assure you that our team is here to assist. If you have any questions about your second exchange, please feel free to reach out to us directly. We're more than happy to help you through the process.
Best regards,
PhoneSoap Support
“The vendor should automatically cover ANY issues with shipping. The consumer should not have to pay even more for a reliable delivery service. The vendor should hold the delivery service accountable for any issues.”
Hi there,
Thank you so much for reaching out! We understand your concern, and our team would be happy to help! If you do have any issues with a missing unit, we are happy to look into the issue, open a claim, and offer a replacement or refund for the missing items. Package protection does allow us to more easily replace or refund missing items, but it mostly covers the cost of returns for customers who would decide to return the unit for any reason within the first 30 days. Normally, we ask customers to pay shipping back to us for returns for exchange or refund, but with package protection, those costs are waived and the customer receives a return label free of charge.
If you need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated customer support team is always here to help in any way they can.
Warm regards,
Phonesoap support.
